never been back . . .. what am i missing? i brought my mom there for dinner on her 87th birthday and almost nothing went right. 1st of all let me admit i did not know the place was so noisy, if i did i would have made another choice. but the reviews here at yahoo were so overpowering i thought i could not go wrong with this choice. wrong!
the service leading up the meal arriving at the table was fine, but after it did our waitress was nowhere in site. she did come back to check on us about 15 minutes into the meal.
ah the meal, wife had shrimp and corn soup and liked it, the birthday girl had stuffed shrimp and also liked her entre even though she had to ask another waitress for some butter before her hush puppies went totally cold. we also had onion rings as a table appetizer, they were wonderful but the bad news started here. i had a $20.00 rib eye that was about 25% fat, and it was horrible. i usually do not send anything back to the kitchen; i just leave it on the plate and give the restaurant another try at a later date. but if my waitress would have given me an opportunity i would have sent this steak back as it was that bad.
paid the bill, i always hand the waiter a card before they bring the check and tell them i am trying to save them some walking. i did at that time ask for a box to take the birthday girl's extra stuffed shrimp home. well 15 minutes and no sign of our waitress, she does show up after another 5 minutes to tell me their computer is down so they can't run the amex. i say no problem how much is the bill, i'll just write you a check, she laughs and says we do not take checks and walks away. now she has my amex card and i have been waiting for my check for one half hour and she is gone! another 10 minutes passes and she comes back to inform me that the computer is still down and i will have to wait a little longer as they don't take checks, not laughing this time. it was then i ask for the manager, he comes to my table within about five minutes and ask me to wait a bit longer as he is trying to get the computer to run the card working. what he did not say was deafening, i.e., we apologize for the delay, can we buy you and your party a glass of wine or cocktail to make your wait more enjoyable? no there was never an offer of gratitude to their customer for patience, it was all about their problem.
at this time i informed him how i was going to handle this issue since we seemed to be at a stalemate and that was . . . . if the computer still did not work after another of his attempts his choices would be to give me my card and i will write him a check on a local bank (i live in br), or i will call amex and tell them chimes east is holding me and my card hostage until they get their computer up and running. if you have not guessed it by now i am no longer the happy guy i was when we sat down to my mom's birthday dinner nearly two hours ago. he reluctantly takes my check, what a nice guy, and i am on my way muttering things to myself like, never again, never again!
i am writing the manager of the chimes to see what kind of response i get, so i will revisit this post to do an update in an effort to give the restaurant the benefit of the doubt.
* * * * update * * * * no reply from the manager of this restaurant regarding my letter of complaint. i guess they don't care.