we went a couple months back to another branch of cesme bazlama, and had a good experience so we decided to come back and visit this branch. we were very disappointed with the service and treatment of customers. we were told the waiting time would be around 15-20 mins, after 40 minutes we were seated. then we were told they would be serving our breakfast within 5 minutes, again it took 15 minutes and when we followed up, the waiter was responding in a very indecent and rude way, telling us that we are hungry so we just want everything fast, while people who were seated after us got their breakfast before we did so we informed them that that’s not right. the concept is that you can ask for a refill/another portion of the food you like, but they have you wait and wait and wait. for a simple cream and tahini i had to follow up 4 times and wait 20 minutes, which made me feel as if they are just playing around with their concept and trying not to actually provide the refills. my extra menemen i never got and left it as we had already been waiting too much. the concept is nice and the quality and variety of the food is good, but due to the bad customer service, we will not visit again.