what happened !!!???!!!. beyond disappointed!!!
i have family that comes into town from out west once a year, for a month, and this is one of the first places they asked to go based on their experience last summer. after today's experience they said they never want to go back! what a shame!!
i have been a fan for a couple of years and used to frequent the restaurant weekly, i was probably one of your best free marketing tools and used to rave about you to anyone that would listen. now, i am not sure i will ever go back either. if i do, it will be a rarity.
our experience today:
we arrived for a latelunchand the staff was rude and seemed not to care about the customer at all. i inquired about the monday soup and sandwich offer and the staff didn't even know if it is still offered and said there was no one in the restaurant to even ask about it. strike one!
we ordered a variety of things to share amongst 4 of us and the only decent thing was the ham and cheese sandwich. we ordered pulled pork mac & cheese which was good but... for the 14.00 we paid, it certainly was not worth it! it was a very small portion, with croutons on top to make it seem like its a bigger portion than it actually is and there was barely any pulled pork! strike two!
next, we ordered a vegetarian quiche with salad for $12.00. the quiche was so small i shocked and was undercooked, it was actually like liquid. the salad was saturated in oil and was completely limp, disgusting and inedible! picture attached. strike three!
the tuna melt, which was my all time favorite was also horrible... 2 summers ago, this amazing sandwich cost $5, now it is over $10 for just the sandwich and no extras. i knew that the price would increase and for the quality it was, rightfully so... but to double with the quality taking a nose dive, no no no! the bread was too hard to bite through, there was barely any cheese on it, and where the heck was the tuna? the edges of the sandwich were plain bread with a bit of mayo. really?? strike four!!
we also shared the expresso brownie, my lord... what happened to this? what too much coco or something. strike five!!
i found things changed drastically following the renovation closure. again, i used to frequent your restaurant a couple of times a week but since the renovation i go maybe once every two or three months and the meals have lacked every single time. i wonder, have you noticed a loss in customers? i notice more and more negative reviews and people saying they will never return.
will you do anything about this to save your reputation? i really hope so!
the loss of such a great thing is sooo sad!