living locally, i've been coming here for years. good, tasty quality pub style food.servicehas never been amazing but tonight was something else.
i forgot to add initially: we booked 45 mins earlier and were told it was fine to get us a table. on arrival, the hostess could not find our booking on the computer, was getting frustrated and was about to turn us away despite the abundance of spare tables in the restaurant.
the menu has changed dramatically. no more pizzas, only meals ranging from $20-35. the menu reads very upper market but meals missed the mark. herb crumbed schnitzel had no herbs at all in the crumb that could be tasted. the signature burger came in a stale and untoasted turkish roll. $22 for a patty, some tomato and lettuce. the most ordinary, overpriced burger ever. not a single vegetarian main on the menu so i had to order a few sides. tasty enough, but the zucchini flowers were greasy and needed a sauce of some kind.
service was shocking. asked for a bottle of water upon being seated and had to remind the waitress twice before we received it. drinks were taken and forgotten and no apologies made. one at my table ordered a lager only to be told 'all the beers are lagers'- maybe educate your staff?
throughout our meal, waitresses were actually running through the restaurant. i cannot imagine anything less professional. we were actually asked to physically lift and move our table so waitresses could walk past when to our left was plenty of space to walk through. i just could not understand it.
the wait staff looked unkempt and were highly unprofessional. the increase in price and changes in menu are unsuited to theserviceand style the venue still has. we will not be returning.