the flute bakery

no hot food. went ot flute cafe today after being told of their great pies. they were out of hot food by 1pm. disappointing to travel all that way and then find there is no hot food, especially in winter.

beautiful food, crap location. parking is a nightmare and eating in is eating out in the open, sans cutlery, so quite rough really. fortunately the food is refined and lovely. great pastry for the yummy pies in savoury land, but the cakes are complex, beautiful and delicious. had to use my coffee spoon to eat mine, but i guess that could have been worse!

flute bakery (hands down) makes the best cakes in canberra. i am tempted to go as far as saying that their cakes are better than those available in melbourne. - see more at: http://myfructosefreelife.com/the-flute-bakery/

...dedicated a lot of time to bringing people on board with the flute love, from bringing cakes to work to telling everyone who’ll listen about it. it’s now two years since i last wrote about it, so it’s a good opportunity to check whether anything’s changed (hint: no – it’s just as good as it’s always been).

rude owner. cakes are amazing.. but i am quite shaken by the rudeness of the owner of the shop. i went to get some cakes this morning and when i tried to ask the lady (owner) behind the coffee machine to make my coffee a bit hot because i forgot to ask at the counter... she told me she cannot help and when i said i had a request she stormed out saying i am trying to concentrate and trying to make coffee for which people have paid.. i paid for that coffee and then when i was trying to talk to another staff saying how rude the lady is she came running and said she owned the shop and asked me to leave in a loud voice... i have been going there for 6 years for every occasion in our family.... never going back..rudeness is not worth any cake... i am so shaken

oh you do it again!. the cakes are outstanding. just had a piece of the caramel and pear cake and so so delicious. not sickly sweet so could easily go back for more. love your baguettes, your pies, your quiches. everything superb. beautiful presentation. i've always had great service. love this bakery. a special treat.

overall very good. the customer service isn't fantastic but the food is amazing. the tarts are my favourite and are always good.

top macarons!. a very cute bakery that serves delicious macarons. the tea is also quite good. i always leave happy.

disgusted @ flute management. i had a very starless experience from very unfriendly and rude staff & management. not only was i shortchanged i was approached by a very curt manager telling me that customers had been complaining and were scared from the noise my baby was making and if i chose to stay longer that i would need to sit outside (in the heat mind you). i was left shocked and speechless that compelled me to leave shaking my head in disgust. thanks for nothing flute!

a trek to get there but so worth it. if you don't like these guys i'm fairly sure you're an alien; what isn't to like? friendly staff, perfect food, drinkable coffee and the perfect place to go on a rainy day.

christmas macaroon cake. oh my gosh yum, thanks to flute christmas 2013 our macaroon cake for desert was absolutely amazing. topped our family christmas lunch off perfectly...

thanks

why you need good staff with knowledge and patience. . .. the flute bakery: where i've been known to bundle a half dozen cakes and pastries into a sturdy box for a flight home to melbourne. i 'found' the flute when i was working at adfa and visiting the toyworld across the road looking for christmas presents. having lunch there (probably a rare beef and semi-sundried tomato half-baguette, coffee and a treat) turned out to be the best present, and i make a point of going back even on the briefest of visits. staff are always helpful, as i seem to want a description of just about every cake, pastry and delight they have; sometimes relaying this information over the phone so i can stock up before i travel. for me, the flute is one of those places where it doesn't matter what i've tried, i've enjoyed them all; although apple or pear (shaped!) tarts (or galettes?), passionfruit or lemon tarts, apple and (black-) berry crumble, strawberry tarts, baked new york cheesecakes, pear and almond tarts, and multi-layered chocolate cakes come to mind as some of my favourites! (did i mention the lunchtime beef, lamb or chicken pies... if you can find the room?)
the hours are short and cash-only may be an inconvenience to some; i'm prepared to work around those issues. i did threaten to hijack their brand new delivery truck when it backed up to the hellenic club in phillip on a friday afternoon - so there's a tip if you want to find flute treats at other times because the flute also supplies restaurants around the act .

?same business. after reading some of the reviews for the flute i was wondering if it was the same place i visit. after several visits i can only say the coffee is perfect, the pastries, cakes and bread cannot be faulted. the staff have never been anything less than well mannered and helpful. as for no eftpos - this is not the only business in canberra doing this - there is a sign displayed that tells you about that. cash is still a legal way of doing business and most of us have no problem with that.

eftpos please. my only issue with this place is eftpos. please get your technology sorted!

i will keep coming back for more cakes!

barista. decided to go to flute because i have had reasonably good service and food.
ordered "hot"coffee as some establishments serve warm coffee, the coffee arrived warm not hot so i alerted a staff member who took it away, when it came back was over heated either micro of steam wand. it was not drinkable.
i asked for the money back and the woman behind the counter threw the money onto the counter and the fellow standing behind the counter said why don't you open a coffee shop next door! and then asked me to leave?
my understanding is that a little criticism is welcome so as to improve operations.
this is a message to be given to my ten best friends.
hospitality does not equal rudeness.