very unpleasant experience with the flute bakery. wrong cake served does not deserve an apology, which is customer service i have been though.
i ordered a pear & caramel last thursday, which was picked up by my partner the next day. when i saw the box with "pear & caramel", i just opened it at ease, but i was so shocked to see another cake sitting there, which i have no idea what it is. pear & caramel is not supposed to be like that, so it must be something else. plus the base has filled with macadamia, which is not kids friendly apparently. it can't be used as a birthday cake for my boy. the whole birthday party was totally ruined.
i just gave them a call this arvo, and honestly i was not expecting anything but an apology. over the phone call with belinda, who has claimed she is the owner of the shop, and she is the only one i can talk to, i was completely blamed it is too late to bring this matter to them, they cannot do anything even an apology.
i won't come back to the shop for sure. all canberrans please don't visit the shop again. it is just a bakery who only knows how to bake without knowing respect.