the flute bakery

rude staff and management. bad experience after telling the manager there was a piece of plastic in the pie. was told to leave and the pie was snatched away. no apology given nor a refund. on a separate note thecoffeewas bitter and burnt tasting. they boast the best pastries but i beg to differ the bottom of my pastry was black as if they don't clean their equipment. definitely a waste of time and money. would not be going back here again and would tell anyone to go here. shame on flute bakery absolutely disappointing.

pies were okay. nothing amazing.coffeewas good for what i've come to expect from this area, but i've definitely had better in other states. that sounds snobby, but i'm being as objective as anyone could be.

perhaps i didn't try the right dishes, or come on a good day, but quite sure why this place is rating so highly currently.

i go here everyday to get coffees for the office and thecoffeeis very hit or miss. they have a vast selection of pastries and cakes which are all delicious. there are also pies and quiches which have the best flaky buttery crusts! great place to grab a cuppa and sit in the sun on the patio.

horrible management. i have been to flute a few times, in need of bakery food, however this should not make up for the awful service. i never thought i would be treated so rudely by who looked to be the manager, being told to move away from thecoffeemachine, simply because it seemed i was too close and annoying her. there is limited respect for the customers, let alone the staff. they consistently look sad. through word of mouth there is an incapacity to treat staff with manners and ensure its somewhere enjoyable to work. it ruins the atmosphere. bad service every time no longer makes up for the product.

flute bakery is sadly only open monday to friday (approx 7-3pm). it offers beautiful cakes and pastries, well priced tea $2.50 per pot for one,coffee$3.50 and great bread. an assiette, a selection of four different treats is available for $8, making it a great way to share and savour a range of smaller portions. the decor is fine, but more ‘bakery’ like than cafe. a great spot for acoffeeif weekday shopping in fyshwick.    

beautiful food, crap location. parking is a nightmare and eating in is eating out in the open, sans cutlery, so quite rough really. fortunately the food is refined and lovely. great pastry for the yummy pies in savoury land, but the cakes are complex, beautiful and delicious. had to use mycoffeespoon to eat mine, but i guess that could have been worse!

rude owner. cakes are amazing.. but i am quite shaken by the rudeness of the owner of the shop. i went to get some cakes this morning and when i tried to ask the lady (owner) behind thecoffeemachine to make mycoffeea bit hot because i forgot to ask at the counter... she told me she cannot help and when i said i had a request she stormed out saying i am trying to concentrate and trying to makecoffeefor which people have paid.. i paid for thatcoffeeand then when i was trying to talk to another staff saying how rude the lady is she came running and said she owned the shop and asked me to leave in a loud voice... i have been going there for 6 years for every occasion in our family.... never going back..rudeness is not worth any cake... i am so shaken

a trek to get there but so worth it. if you don't like these guys i'm fairly sure you're an alien; what isn't to like? friendly staff, perfect food, drinkablecoffeeand the perfect place to go on a rainy day.

why you need good staff with knowledge and patience. . .. the flute bakery: where i've been known to bundle a half dozen cakes and pastries into a sturdy box for a flight home to melbourne. i 'found' the flute when i was working at adfa and visiting the toyworld across the road looking for christmas presents. having lunch there (probably a rare beef and semi-sundried tomato half-baguette,coffeeand a treat) turned out to be the best present, and i make a point of going back even on the briefest of visits. staff are always helpful, as i seem to want a description of just about every cake, pastry and delight they have; sometimes relaying this information over the phone so i can stock up before i travel. for me, the flute is one of those places where it doesn't matter what i've tried, i've enjoyed them all; although apple or pear (shaped!) tarts (or galettes?), passionfruit or lemon tarts, apple and (black-) berry crumble, strawberry tarts, baked new york cheesecakes, pear and almond tarts, and multi-layered chocolate cakes come to mind as some of my favourites! (did i mention the lunchtime beef, lamb or chicken pies... if you can find the room?)
the hours are short and cash-only may be an inconvenience to some; i'm prepared to work around those issues. i did threaten to hijack their brand new delivery truck when it backed up to the hellenic club in phillip on a friday afternoon - so there's a tip if you want to find flute treats at other times because the flute also supplies restaurants around the act .

?same business. after reading some of the reviews for the flute i was wondering if it was the same place i visit. after several visits i can only say thecoffeeis perfect, the pastries, cakes and bread cannot be faulted. the staff have never been anything less than well mannered and helpful. as for no eftpos - this is not the only business in canberra doing this - there is a sign displayed that tells you about that. cash is still a legal way of doing business and most of us have no problem with that.

barista. decided to go to flute because i have had reasonably good service and food.
ordered "hot"coffee as some establishments serve warm coffee, thecoffeearrived warm not hot so i alerted a staff member who took it away, when it came back was over heated either micro of steam wand. it was not drinkable.
i asked for the money back and the woman behind the counter threw the money onto the counter and the fellow standing behind the counter said why don't you open acoffeeshop next door! and then asked me to leave?
my understanding is that a little criticism is welcome so as to improve operations.
this is a message to be given to my ten best friends.
hospitality does not equal rudeness.

great little hidden gem. fabulouscoffeeand great food - i've had lunch once, andcoffeeand macarons once, and both times i loved it. i agree with other reviewers that the lack of eftpos is annoying, i was almost caught out by this. the only downside is the opening hours - only on weekdays and only til 3pm. i'd go a lot more often otherwise.

cute patisserie and bakery. i was determined to check out fluke bakery on a day off after tasting a birthday triple chocolate mousse cake that was brought into work. delicious! they are only open 9-3 on monday-friday. you can't miss it as there are tables, chairs and outdoor umbrella stands on their little patio. the little cakes are unique and i couldn't help but get excited over trying everything. there is a little dog that pops around in the afternoon, apparently a regular, and just sits there quietly. he was gorgeous. the cakes are yummy and i will definitely be going back for more. the only thing i didn't like was that by 2.30, the waiters were packing up the outdoor chairs and this made me feel like i had to rush and finish mycoffeeand cake quickly.

talk about lack of customer service!! just recently moved to act and started going to flute for my am coffee. the staff r quite nice and i've been talking to them about ordering a bday cake etc....this am i walked out of there and dpropped mycoffeejust outside their door. i was apologetic and when i ordered another one they said the boss may want me to pay for it!! when i replied 'really?" the boss said 'well it's not my fault u dropped ur coffee!" coming from the hospitality industry in melb i've never had or seen that happen before! absolutely shocking! ! i will never step foot back in there for cakes orcoffees and will tell everyone not to as well!!!! seriously over acoffeewhich is 22c to make u just lost a lot more $$$$