my mom and i have been to houston's several times and we always love it. we made a return trip last wednesday for lunch. we each ordered drinks, the grilled brussel sprouts, and a jumbo(!) shrimp cocktail as appetizers and they were excellent. we each had the red snapper lunch special as a main course, which came with a side of succotash. my mom's fish was a little undercooked and she kindly asked for it to be brought back to the kitchen for a few more minutes of cooking and our waiter, jeremy, could not have been more accommodating. it went back immediately and in a minute or so we were visited by leo, the manager, who asked my mother if she would like to have another appetizer or a salad while she waited for her fish to return, but she did not feel it was necessary. the fish came back cooked to perfection. both meals were delicious and the fish was covered with a lemon butter sauce that was to die for. we ordered a slice key lime pie to split (which was yummy) and coffee. we were visited by leo at the end of the meal and he apologised again for the initially undercooked fish and said that he, "took care of it" in the bill. when we looked, we saw that they gave us both fish lunches for free. i expected maybe a free dessert at best, but not two free entrees! honestly, we were not even mad about the situation with the fish, especially since they took care of the problem so quickly. amazing customer service and delicious food. thank you, jeremy and leo, for a wonderful dining experience!