i have to say, i was rather excited to visit this venue. it would quite possibly be the world luxury award (wla) winning restaurant, i would have visited in kerala.
the ambience was breath taking. a beautiful blend of old world heritage and sophistication; wonderfully paired with food prepared using modern techniques.
i had walked in to the premises in awe only to have that facade ripped wide open by the way the staff addressed us. my husband (he is indian, i am not) has often reminded me of the cultural and linguistic barriers in india. i would like to chalk this up to that. however, i would like to point out that a restaurant that has numerous wla, should most certainly have the best customer service... not the cold, sleepy, shoulder shrugging condescending approach that we faced. (it took them 45 mins to get us water)
i digress, the menu is plentiful. it is both exciting and familiar at the same time. the description of the dishes truly does get ones mouth salivating. my husband did point out the difference between nirachathu and narachathu... the former i believe means stuffed / filled and the later means gone grey / faded. i believe the later was a typo. nevertheless, such oversights shouldn’t be expected in the menu of a wla winner.
the food was decent but lacked the promised sophistication of the venue. the flavour was either bland or salty, making it rather unbalanced. the worst dish we experienced was the chicken freakazoid! that chicken was fibrous and tougher than the beef dish we had ordered! it was over cooked to the point that the chicken didn’t know it was a chicken anymore! having said that, the sauce of the dish was palatable and to point of being moorish.
the desert was a beautiful spectacle with the theatre of pouring the toffee caramel and the melting of the chocolate structure etc.
all in all, i have enjoyed my experience. i would willingly visit again, perhaps after a few months to check in on more items on the menu. hopefully by that time, they would have trained their wait staff to be more engaging with the dinners, to be more attentive to their needs. i really hope these guys improve, i see a lot of potential.