sub-par service and an impolite owner. i don't much care for indian food, but as far as it goes the food at this place is decent. however, the service has consistently been, cold, uninviting, and downright inappropriate. at first things were subtle enough to ignore: an inattentive waiter here, or a dirty look over a reduced tip during thebuffet(it's a buffet!). but things got much worse one crowded night when we were essentially ignored for ten minutes while two empty tables sat unused. we left and went to baba's instead, which sat us as soon as a booth opened up.
tonight we decided for whatever reason to give shaan another chance. huge mistake. dinner was fine enough, but afterwards the owner awkwardly asked my girlfriend what name she went by, as she had written a review about our previous experience. on top of that when taking the bill he said thank you sir even though it was clear she was paying. this was highly inappropriate and completely unprofessional, not to mention chauvinistic. rather than redeeming his restaurant, the owner's impolite behavior has ensured we will never be eating there again.
one last thing during dinner my girlfriend noticed that her chicken tikka massala tasted just a bit off... based on the owner's behavior i don't want to know what the special ingredient was. avoid this place at all costs. go to dusmesh instead. great service and better food!