a cool place with some issues.... i've been to bettis' many times, most recently a few days ago.
i've always enjoyed it. it's a cool bar with surprisingly good upscale spins on bar/comfort food. the usual downside to the place is if anything is going on at either stadium, the place is unbearably packed. but regardless of crowd, i've always had good meals with good service. my last trip bucked that trend, though. too bad i wasn't on urbanspoon before, or the good trips would have been chronicled.
since there was no game at pnc park, it was pretty slow, despite it being a friday night. we just grabbed a high-top by the bar. first off, the table was really sticky, and had a couple patches of scrape-able gunk.
the waitress quickly came over to take our drink order. i asked her what bourbons they have. she quickly responded, "oh, i don't know that." as if i'd asked her the atomic weight of cesium. no offer to find out...as far as she was concerned, the ball was back in my court. so i ordered a jim beam and asked for a menu.
we had just come from dinner elsewhere, so i only ordered a dessert...some chocolate mousse cookie thing. it was delivered to the table literally within 2 minutes of me placing the order. i'm all for prompt service, but when it comes that fast, it's harder for me to trick myself into believing it wasn't plated 4 hours ago.
and since she clearly just grabbed the plate out of the freezer, the dessert was rock-solid...not a trait i usually associate with mousse. i had a few bites, then let it thaw for 5 minutes or so. its flavor and texture was much better once it was a bit more mousse-like.
i think this is just a case of a poorly-trained waitress, and like i said, isn't representative of my usual experience at bettis'. her response to my bourbon question actually became a fun running joke for the rest of the evening, so i guess she earned her tip in a roundabout way.
i'm just surprised that the onetimei get bad service is the onlytimei've been there that it wasn't busy at all.