terrible customer service. i have been coming to humpy's since they opened in anchorage over 20 years ago. it has always been a big favorite of both mine and my hubby. we both enjoy a really good beer and appreciate a good beer selection. my hubby and i actually had our 1st date at humpy's 19.5 years ago--we went to humpy's for beers after seeing a great white concert at the egan. we move to kona on the big island of hawaii from 2004-2011 and were so excited when they opened in the old hard rock location on ali'i drive. we were there on opening night and so happy to see an alaska company we loved come to kona! life and careers haven't allowed us to visit humpy's much since we moved back, so i was really excited that i recently started a job (last week) two blocks away. today, i had very limited time with many meetings but didn't bring my own lunch. i thought finally...i can order from humpy's!! i looked at their online menu and called up for a cheeseburger.... first, the phone rang and rang. i had almost given up when someone answered. i gave my pick-up order and was told it would be 15 minutes. i had someone come to my office and talk with me so i didn't get out of the office to pick up the food for about 25 minutes. i was thinking it would be a quick jump in and grab the food since it was past the time they gave me for the pick up order. approaching from the rear, i was told to go to the bar and they would have my food. after trying hard to get the bartenders attention, i told him i had a pick-up order. i handed over my credit card and he went to the machine and ran it but didn't go check on the food. he just came over and said it wasn't ready--how do you know this if you don't even check with the kitchen. it was obvious that he had not put in the order, and yes he was the one on the phone i originally put the order in with.. i kept thinking ok, well the food will be good. after hangin for 15 minutes and really needing to go back to work, i went to the bar and asked the bartender how much longer would it be since i was short on time and had specifically called in the order to save time--the response was an attitude of "i am not cooking it. so i don't know." by the time i got my food, it was over 45 minutes since i called in the order. what did i get? a dry burger that had little flavor, terrible service, with a bartender with major attitude, and a big waste of my time. a 20+ year love affair--done!