service & attitude issue. first, hearth's pizza is not like real ny style pizza. putting aside their blather about organic this, and fresh that, their pizza is better than the mediocre fare usually served in atlanta.
they have an odd way of cutting their pizza into rectangular sections, which speaks to the fact that their pizza is not real ny style. we have been there several times and have learned to request the pizza be cut into standard triangular slices. this seems to be a challenge for hearth, even though their check prints out "triangular cuts" as the customer request. on several visits our request had been ignored and the pizza brought out anyway.
the problem is we would make it abundantly clear when we ordered that we wanted triangular cut slices - a request even most junior high graduates could grasp - but they'd still bring it out sliced in rectangles. again. it must be requested often enough that their computer prints out "triangular cut" on the check.
the last time they did this we requested the cook/server take the pizzabackand bring one sliced as we requested. he refused. no apology, just telling us, "that's the way we cut it." the waitress didn't seem to care either. hungry, we ate the pizza.
when the waitress brought the check we gave her the option of having the manager take $3.00 off the check (in other words, we'd pay for the food but not for their profit margin for refusing to serve what we ordered) or we'd simply not leave a tip. the waitress took the check back. a minute later another young man brought the checkbackwithout the reduction, dropped it on the table without comment, and left.
as promsied, we paid the check without a tip.
the check states "your comments and suggestions are greatly appreciated." we went to their website and filled out their form. but when we pushed the "submit" button it returned an error message.
their check also offers 5% off if you "like" them on facebook. i wonder if that accounts for the many overly effusive reviews. their pizza is good, better than the mediocre pizza served around atlanta, but not great.
there are better local alternatives for pizza: blue moon on glenridge dr or il forno on roswell rd. we never had the staff at either have an attitude if they got an order wrong. like most respectable establishments, if they made an error they accept it and fix it.