unbelievable experience. we have been to greg norman's many times, and thought we would have a great experience by booking a table for new year's eve a couple of weeks in advance. we were assured that it would be in the dining room, and not the bar area, but could join the festivities in the bar for music and a midnight toast. when we arrived we were led to the old retail shop...not the main dining area.....with a view of several other tables, two walls, and the parking lot. when we questioned the location, we were told that we could see the fireworks. then we went back to the reception area, and asked if we could be put in the main dining room, and were willing to take the first available table. we were polite in our request; she was not.....rudely dismissed us.....the head hostess told us that was not an option. i made a call across the parking lot to another upscale restaurant from our table, and was told there was just a cancellation. we took it, and immediately walked out. told them we were leaving, and one of the reception staff asked if we were sure.....couldn't have been more sure. what a different experience across the way...nice atmosphere, friendly hostess and reception staff, owner and general manager both visited our table, and nicely decorated. ended up staying there at the bar after dinner, and had a fantastic evening. we had heard several stories from friends of ours regarding the unaccommodating and poor attitudes found at norman's, but had never experienced it until last night. we are local business people and have taken friends and clients there for years, but will think long and hard before we ever go back or recommend it.