chops city grill


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1.0
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1
2 yıl önce
bonita springs
worst experience i've ever had at any restaurant, especially considering that it's supposed to be "the best". i'd give it 0 stars if i could. our waiter was raymond, he was the main problem, but theproblemobviously starts with the restaurant itself.

first, we were there celebrating two birthdays. it was on our reservation and we called to confirm also. no mention was made of this at any point while we were there.

second, our waiter was absent basically the whole meal. getting his attention was next to impossible. and it wasn't due to having too many tables because there were definitely enough waiters in the restaurant. at the end of the meal, he placed the leftovers on the floor. the floor!

third, i had aproblemwith my meal. i said i'd think about what else to order. i had to go find a menu myself. then, he took 15 minutes to come back and see if i wanted anything. a manager never came to check on theproblemeither. i ended up not eating anything except bread.

fourth, the sodas ordered had no carbonation. it took over 30 minutes to get a soda back with carbonation. with no mention of theproblemat any point during the wait. then, we were still charged for the sodas even though for over half the meal they were absent.

then, on arrival home, we find that the to go containers leaked and that not every item from our plates were placed in the containers! the ironic icing on a cake.

overall, it may seem like minimal things, but the reality is it was just one thing after another that were just not okay at all.
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