chops city grill

worst experience i've ever had at any restaurant, especially considering that it's supposed to be "the best". i'd give it 0 stars if i could. our waiter was raymond, he was the main problem, but the problem obviously starts with the restaurant itself.

first, we were there celebrating two birthdays. it was on our reservation and we called to confirm also. no mention was made of this at any point while we were there.

second, our waiter was absent basically the whole meal. getting his attention was next to impossible. and it wasn't due to having too many tables because there were definitely enough waiters in the restaurant. at the end of the meal, he placed the leftovers on the floor. the floor!

third, i had a problem with my meal. i said i'd think about what else to order. i had to go find a menu myself. then, he took 15 minutes to come back and see if i wanted anything. a manager never came to check on the problem either. i ended up not eating anything except bread.

fourth, the sodas ordered had no carbonation. it took over 30 minutes to get a soda back with carbonation. with no mention of the problem at any point during the wait. then, we were still charged for the sodas even though for over half themealthey were absent.

then, on arrival home, we find that the to go containers leaked and that not every item from our plates were placed in the containers! the ironic icing on a cake.

overall, it may seem like minimal things, but the reality is it was just one thing after another that were just not okay at all.

fantastic first experience. some friends had recommended chops to us a while ago, and we finally went last week. it's too bad we waited so long to check this restaurant out. from the beginning to end of ourmealwe were very pleased. the decor, the ambiance, and the wait staff all were superb. we found our meals to be perfectly prepared, beautifully presented and delicious. certainly there will be a return visit.

it could have been my favorite steakhouse. my husband and i went tonite for the first time. my husband ordered the porterhouse and i ordered a ribeye. i like my steaks medium rare but tend to order steaks medium as restaurants tend to undercook. i told our waitress this and she recommended ordering medium rare as it could be cooked further if not to my liking. it came bright red so i did end up sending it back for further cooking. when it came back the waitress said she would wait until i cut into the center to see if it was ok. as she could see, i had difficulty cutting it as there was so much fat and gristle. also, the steak was very black and charred (burnt) on the outside. but i said it was ok, thinking it i could deal with the charring and that a rib ribeye from a prime steakhouse couldn't all be gristly. unfortunately it was. the waitress didn't check back after that so i shared my husband's steak. when we were done eating she came back and asked if i wanted mymealboxed up. i said yes, thinking my husband, who is not at all picky about steak, would eat it. after she walked away he told me he would not eat it, it was too burnt. when the waitress returned, i told her i was going to throw it away, telling her why, and she acknowledged that she saw how it was very charred and did see that i had difficulty cutting through it. she said she'd talk to the mgr about taking it off the bill but the manager chose to give us a slice of cake instead. wrong decision. they charged us $60 for a steak we threw away. we would have been frequent customers. instead, we won't be going back.

never again!!!!. one of the worst dining experiences ever. went to celebrate my husband's birthday. we thought we would try chops as a change of pace from ruths' chris. big mistake. took a bit for anyone to come by our table to take drink orders or even fill our water glasses. their "best ever" clam chowder tasted much like campbell soup version. i ordered the watermelon chunk salad as my appetizer. i think they should take a look at the menu and how it is described. you would think for 10 bucks it would have more than two small pieces of watermelon (not yet ripe). we both ordered the dry age rib eye steaks, medium. we thought our waiter would come back so that we could order a bottle of wine, never happened. we weren't even done with appetizers when steaks arrived. looked like they had been under heat lamp for quite some time. extremely overcooked. best part of the dinner was the bread which didn't come out until themealand the onion rings on top of steak. we left, got home and had microwave popcorn which tasted much better than anything we had at chops city grill in bonita springs.

best steaks!. chops city grill in bonita springs has a loveley dining room and bar with an open kitchen and i try to get to this restaurant each time i visit. my last visit was 20 december 2011 and as usual, the service was friendly, knowlegable, and accomodatiung to a food allergy. the steaks for three of us were cooked to perfection and the side dishes were fabulous-i love the corn creme brulee and truffle fries. the one disappointment was that the asparagus had been overcooked but this really doesn't take away from the rest of themealand i plan to be back in march!