(update)
(to old staff that was there in the opening of chinese: i love you guys, the old original china house team from the opening times and we all miss you a lot. i have a lot of memories here but sadly few of them are not so good now. hope to meet u guys altogether again if i at all get that luck.)
to whom it may concern,
this current rating is done regarding a visit a while ago. being a regular customer i am sad to see the restaurant business going up but service quality going down. i have been visiting china house the fifth or sixth time since their opening and im upset to see that the whole teams has been shifted into different other sessions. all that is left is one nice guy who remembered us. others are cold faces who hardly cared about our needs. we had come to china house expecting that it would be a quiet place for us to have dinner as it usually has less customers on weekdays. that day the place was filled with good amount of people so we have requested to get a table away from the crowd so that we get some privacy. first the stewardess rewuested that we wait and she will ask for permission. she came back with a refusal saying that the session on the other side is closed. so in disappointment we have requested just to keep the ac slower becos boo was not keeping so well. she said that she will reduce it. 5mins later with customers sitting in around us, which made the whole place real noisy, she came back to serve other customer in the table next to us, we didnt figure that there was a big change in the ac so we asked and she replied saying that she did it alrdy, which we cant say anything becos we dont wna look like we are too demanding. we started deciding what to eat and here comes a steward in a suit asking us for our order. when asked questions regarding the japanese menu, he clearly have no idea of what is being served and had to check it up several times with the kitchen. i have no problem with that. but the idea of him expecting that i shud be able to decide right after him giving me unclear information was quite wrong to me. he said coldly but professionally if i am going to take time deciding then he will first take someone elses orders. we are like 'um ok'. so he went off and used a very different tone and spend a lot of time taking some other big business class foreigner customers with their order, patiently and warmly, the difference was clear. i guess cos we were in casuals and they were in formals? that only he would have known. the only thing that had saved this review from being a zero was that half way waiting, one of the stewards who recognises us showed up and greeted. so we flooded him with our needs and he fulfilled all of them without a single question!!!!! the seating area, the ac in that empty sitting area, water, small snack starters, everything. without a question! we told him how different the whole place has become and how much changes have been done regarding the service standards and staff arrangements. he was very apologetic and had really brought us back to heaven from hell.
for this passionate staff of yours i would love to give you guys a five star rating cos he really saved the whole restaurant cos this is one of the few places which i get to cure my home sick with nice people and service and food. however, im giving a two to raise awareness to the management about how new staffs are ruining customers' experience over here. i hope the management would instead of only putting all the best people to develop and settle new places, please also put efforts in replacing them with same passionate and well-mannered staffs in order to maintain the service quality you had from the beginning till the end. if not then at least train them to become one.
---------
(old review)
boo had made me a birthday party yesterday night at china house and its the best birthday ever! (not only that boo sahil fernandes has been doing a perfext arrangement with the decor team and communicating with the hyatt team💕) the china house team has played a very big role throughout the whole time! a bit slow (just very very bit as i understand few dishes preparation time is long) but very good service😊 very warm and cheerful and helpful staff💕 a😱best part is awesomefoodfor both non veg and vegetarian😋😋😋 as a chinese i would say they have really done a very good job in making the vegfoodtaste authentic as well cos here in india with limited ingredients its quite hard to make good authentic vegfoodbut you guys have done a really good job! no doubt in all 7 course there is one or two course which has to be a bit indianised but i still say i love them💕😱 good job china house👍 (rating: 4.5)