worst customer service (from all levels) experience ever. on last week (7/12), i called in an order for pick up. since i pretty much trust reputable businesses, i did not check my burger before leaving. when i arrived back to my office, i realized the burger was more medium rare than medium well (along with the other three burgers that were ordered the same way). i placed a called to the restaurant and was told a manager would call me back. no call back of course! i called after i got off from work and spoke with a manager who told me to come by and pick up another burger that evening or another day (he said he put my name down). on the following wednesday (yesterday to be exact 7/17), i called to place the order for this burger. to my surprise, i was schooled on what a medium well burger looks like and then asked who was the manager i spoke with? long story short - the individual then placed me on hold for someone to take my order (why couldn't she have taken the order is puzzling to me). i sat on the phone for 9 minutes listening to other orders being taken, sounds from the kitchen, then what sounded like a break in between taking another order. i screamed "hello" several times and then hung up. when i got in my car, the passenger and i both continued to attempt to call back - guess phone was still off the hook. when we finally reached someone, we were told they were trying to call me back. the person on the phone started talking to someone in the background without placing the phone on hold. her conversations made it sound as if i was lying about what was going on. she came back to take the order, and we informed her that we could hear everything she said and also informed her that my lunch was over so i would come by after work. i didn't go back after work because i was really over it at this point. so, i guess i will never know how good the food is at vertigo all because of the customer service plus i have plenty pictures in my phone to remind me of this whole ordeal.