vertigo burgers & fries

worst customer service (from all levels) experience ever. on last week (7/12), i called in anorderfor pick up. since i pretty much trust reputable businesses, i did not check my burger before leaving.  when i arrived back to my office, i realized the burger was more medium rare than medium well (along with the other three burgers that were ordered the same way).  i placed a called to the restaurant and was told a manager would call me back. no call back of course! i called after i got off from work and spoke with a manager who told me to come by and pick up another burger that evening or another day (he said he put my name down). on the following wednesday (yesterday to be exact 7/17), i called to place theorderfor this burger. to my surprise, i was schooled on what a medium well burger looks like and then asked who was the manager i spoke with? long story short - the individual then placed me on hold for someone to take myorder(why couldn't she have taken the order is puzzling to me).  i sat on the phone for 9 minutes listening to other orders being taken, sounds from the kitchen, then what sounded like a break in between taking another order. i screamed "hello" several times and then hung up. when i got in my car, the passenger and i both continued to attempt to call back - guess phone was still off the hook. when we finally reached someone, we were told they were trying to call me back. the person on the phone started talking to someone in the background without placing the phone on hold. her conversations made it sound as if i was lying about what was going on.  she came back to take the order, and we informed her that we could hear everything she said and also informed her that my lunch was over so i would come by after work.  i didn't go back after work because i was really over it at this point.  so, i guess i will never know how good the food is at vertigo all because of the customer service plus i have plenty pictures in my phone to remind me of this whole ordeal.

great first experience with friendly service and great burgers.

burgers had fun combinations as well.

heads up on the fries. portions are huge. we got a halforderof the cheese fries and it was too much for us to finish.

overall great experience and would recommend.

the food here is pretty good, a little on the pricey side, my biggest complaint is about the chairs, those hard metal chairs that are so trendy right now, and quite frankly, not built for the obese people of this country.orderit to go...

ridiculous. they charge for honey mustard when youordera chicken tenders kid meal. the cashier didn't even tell me. so if you missed it on the menu too bad. never heard of a place charging for sauce that is supposed to come with your chicken tenders. so i guess you are supposed to eat dry chicken nuggets, bring your own sauce, or pay for sauce that should come with your meal.

most people have voted on vertigo when they first opened.. if you know anything about the food industry you know to wait till they have been open a while to go. vertigo is the best burger joint i have ever been to. with all fresh ingredients and all made toorderfood you can tell the difference. definitely worth the money. the southern spin is to die for.

delicious!. my sister and i decided to try vertigo for the first time last week. i think that a lot of people on here who give negative reviews don't understand that this is not a chain; someone is building this restaurant from the ground up so to speak. so, if some initial reviews are negative it's because vertigo is adapting. i've worked in a restaurant before and it is not easy for those running it. after all, they've only been open since june according to their fb page. i say give it another shot because we were very happy with our experience.

the girl who took ourorderwas less than friendly but the girl who brought us our food was perfectly cordial. i guess it depends on the person but first impressions are certainly important. i ordered the tremor burger (truffle cheese, mushrooms, garlic dijionaise, bacon etc.) and my sister got the triple throwdown (i believe that is the name). both burgers were delicious! we waited probably about 10 minutes for both burgers and a fullorderof fries, which we shared. their fries are absolutely spectacular.

i preferred my sister's burger because it was a little more understated whereas mine had the garlic dijionaise and the truffle cheese so it was a little more salty. for two burgers, two sodas, and a fullorderof fries it was $28. but people are right, if you want a $5 burger that includes fries and a drink, go to mcdonald's. i, on the other hand, will be returning here in the future for sure!

why?. burger joints are made for those wonderful weekend afternoons where you and your friends have the time to just sit down and enjoy the day. if you choose to go to vertigo this will not happen.

my friends and i wanted to try something new. our first choice was bird's, but seeing as they're closed on sunday we settled for what we were hoping to be the next best thing. i was excited to see that the place seemed busy at least - that means it's worth it, right? unfortunately 'busy' was exacerbated by the handling of an incapable (and pretty large) crew, all clueless and loud and rude as they confused orders and shoved aside customers. being a vegetarian, i was willing to forget this less than welcome atmosphere when they told me that they can replace meat patties for vegetarian patties.

it took them 10 minutes to get through a line of only a few people, but the food came out pretty fast. i suppose this was to distract us from dwelling on the nightmare that was the receipt - almost $30 for a couple burgers and a halforderof fries. at first the large and rustic bun seemed to promise a good meal, but as i bit into the burger i was confused and disappointed by the varied temperature of its components. the bun was lukewarm and parts of the patty were actually cold. most of the items on the menu boast 'vertigo sauce', and i have yet to understand what exactly that tastes like as the whole thing was flavorless. we followed up our burgers with water, which tasted like it came from a hose, and upon inspection the bottoms of the cups were riddled with dirt and god knows what else.

basically, don't go. i've read some reviews that say 'don't complain about the price since vertigo sells gourmet burgers', but i would personally rather eat something from mcdonald's than go to vertigo again.

really disappointing. so i went to vertigo after hearing my roommate rave about it because his friends were saying fantastic things about it. i went with him and my girlfriend pretty early on sunday, at around maybe 12:30 in the afternoon. as soon as we walked in i noticed the discombobulation at the counter with this obnoxious guy screamingordernames and literally shoving costumers out of his way. i finally got a menu after standing around for 10 minutes. then i had to wait in line for literally 15 minutes because the woman at the counter had absolutely no idea what she was doing and could not understand orders. after finally reaching the counter toorderthe woman seriously didn't understand that i wanted toordertwo burgers! one for me and one for my girlfriend, it's as if she couldn't fathom the idea! once she finally grasped the idea she told me how much i owed them. $25.50! for two burgers and a halforderof fries! i went outside and waited for our order. it didn't take long for theorderto come out but, of course it was the large obnoxious server hollering my name. the burger patties were pretty small...maybe 2/3 of the burger bun. i got the tremor burger and it was really over cooked and actually really cold. i took a bite out of it and it didn't have much flavor at all, but the fries were really good. after a disappointing meal i wanted a cup of water to wash it all down. i stood inside again for a really long time holding an empty cup for the servers to get me a refill. i was waved off multiple times until finally the dishwasher grabbed my cup and filled it from a wonky pitcher. i don't want to sound ridiculous but, even the water was bad. it tasted as if they used water from a pool. don't go to vertigo it is really not worth your money.

3 tries at this establishment. i had high hopes as i frequent their other restaurant, but sorely disappointed burgers not cooked to desired temps, orders wrong, fries not good, bacon super overcooked, wrongorderfixed by changing top bun keeping same patty and bacon after scraping off cheese - of which bits were still attached and ketchup still on patty. small burger, large prices for less than mediocre product.

this place is spot on. if you like fresh food then you will like this place. just understand this is not a dollar burger place. they use fresh ingredients and actually prepare youorderwhen you place it. glad to see tallahassee finally got a concept burger place like this.

it wasn't even a "near miss". i see fellow reviewers are grumbling about the prices. good materials and folks that can execute it don't come at the price of a whopper or quarter pounder. but, when you are trying to distinguish yourself and be upscale, it all has to work. what was seen? a prep/sides chef that was working his tail off with everyorderthat came in. then a serving staff that made everything collapse, and collapse hard.
when a guest comes in, they wanted to be greeted promptly and in a friendly manner. they want to have questions about their options answered professionally and accurately. guests deserve attentive service; notice when beverages need replenishment. ignoring guests just because you think you're adorable and deserve a tip "just because" doesn't hack it. maybe all front of house staff should be forced to watch "restaurant stakeout" repeatedly....until it sinks in.
then this place would be worthy of a repeat visit. i had no qualms about the food. nor paying separately for sides. but when i drop a my money for an experience, i want a positive one. vertigo can be such a place. casually upscale, funky, fun. but it needs both great food and great service. it could be really enjoyable. but customers are "dis-serviced".

bad food, long wait. i ate at vertigo on a tuesday after lunch and there was a long wait to get my order. once i got my order, i received cold onion rings. i returned the onion rings to get hot ones. the secondordercame out, and one on the top was hot, the others were cold. also, if you want a burger, go some where else. for the price you pay, you are going to get more bun that meat. it is a total waste of money. $15 for a burger, onion rings and a drink is crazy. it is nothing special.

first time a charm!. popped into vertigo's after being out of town for a month. i had no idea this place was opening, but i am glad i found it.

my first try revealed a staff that was anxious to please and boasted good training and good skills. i sipped a draft while waiting for myorderto go. nice choice to allow me the time to snoop around. oh, one of the owners popped out of the wings to take care of customers and right staff....

food packed into brown bags lured me the entire route home!

the wait was worth it. my partner and i shared a lamb burger and i had gotten 1/2 n 1/2. the fries were somehow amazing and put mine to shame and left 5 guys in the dust! the onion rings (and dip) were spectacular! yes, spectacular! the burger was so far beyond anything i expected, i don't know where to start, other than saying a lot of folks are not gonna get this place...too much, too good, too foodie! ok, 'nuff said, besides, i hope this is not like tv shows i like...i hope this place not only makes it, but replicates itself in other locales. don't want to spread bad mojo....

first blush. pros: interesting combinations, good veggie choice (farro and red bean burger), excellent sweet tea, better than average napkins

cons: lunch rush lends to tepid food (at least i hope it was due to the lunch rush), unorganized delivery (i recommend resorting to handing the number cards instead of calling names in a loud environment), refill service... uncomfortable (you have to stand rudely next to new customers and hope you can get noticed for a refill), their version of medium is a little on the rare side (so said my meat-eating companion).

i read the reviews and weighed my options. it's not an awful place and it's not out of this world. it could use a little organization but i'm sure that will come with time (i hope). oh! unless you can just eat tons of fries, thenorderthe half if you are alone and share the full.

overall: i would go back once in a while.

great medium grass-fed burger! good price for what you get. my hubby did make a specialorderthat got messed up. but i adore this place!