venice kitchen

on december 15, around 6:50 pm, this exchange happened.

i ordered my usual entree, the frenchmen st. filet. every time i have ordered this in the past, thesaucealways smothered my plate, which i love. knowing this and knowing how much i enjoy the sauce, i asked for extrasauceon the side. when my to-go order came out, there was a minimal amount ofsauceon my filet. the hostess stated that i would be charged for the extra sauce-- this confused me because they didn't even provide the usual amount ofsaucei've always received with my order.

i asked to speak with the manager, and the manager came out immediately defensive. i showed him my plate and stated that this isn't even the standard amount ofsaucethat comes on it. he went back and forth with me on this. he even said they scaled back on thesaucefor a more portioned meal. if i was informed beforehand (perhaps when i was placing my order), i could have decided to continue with my order as is, agree to the extra charge for added sauce, or not place the order at all. i was not informed of this change until i was told i'd be charged for more sauce.

i ultimately requested my money back for my entree and said i would keep the other entree ordered for my friend. the manager was disrespectful and started bringing up all the starving people globally and why i was wrong for returning my entree. he even took it a step further to the point where he said, "well, if you return one entree, you'll need to return the other entree too." i did without hesitation! this manager acted like he was punishing me, when in fact, he lost a long time customer, who plans to spread this message across all my networks. i will never patronize venice kitchen. the customer service was horrible, and the lack of transparency blindsided me and turned an already stressful evening worse.

i was leery of the alfredo basedsauceon the chicken tuscany pizza but it was wonderful. thesaucewas not overwhelming and the balsamic glaze was a perfect combination. highly recommended!

horrible experience. i had the worst experience at old venice. our server was great but their manager is terrible. i ordered a dish that did not taste good at all. their was not much flavor to thesauceand the dish just tasted off, the crab meat tasted like it was out of a can and it just had an odd after taste. i had my co-worker taste the dish as well and she agreed that something was just not right. i told the server who was wonderful and grabbed her manager. the manager came over and was not polite or accomodating. she was curt and not concerned at all. when i told her the issue she said she could get me something else but i would be charged for both dishes since "i just didn't like it". i worked in restaurants for several years and this is not the way to treat a guest. i had barely touched the dish and explained my issues with it. i will not be returning nor will any of my co-workers.

the pizza is great, the wine was good, friendly staff. they gave me an extra pizza for free because they accidentally poured the wrongsauceon the origional one. it was delicious!