my partner booked for 11 ppl at 11am last sat so he could take his clients out for an annual christmas breakfast. at 11:10 the table still was not empty, in fact the group of ppl sitting on there were only just getting their meals, and his clients were having to find somewhere to stand and wait. usually, if you book a table for 11am you expect it to be free then. if not, you at least expect an apology and some effort to be made to resolve the issue. when i questioned the staff about this, they were incredibly rude, defensive and in no way understanding of the inconvenience. they also carried this rudeness throughout our visit and had a good whinge about us amongst themselves in the kitchen. hot tip in customer service cm staff - under no circumstances should you make your customers feel like they are the problem when you have stuffed up. how embarrassing on your behalf. absolutely will not return and will be telling others not to, either.