dsiappointing food, bad attitude. had the most bizarre experience at terroni's adelaide, and certainly will not be going there again. my girlfriend ordered a pasta with shrimp, which she found a little bland so she asked for some parmesan, and was told flatly no by the waitress, we don't serve it with seafood. we were both dumbstruck. i then asked the waitress if i could have some for my (meat based) dish and some pepper, so she went and got some. when she served my parmesan, i asked nicely again to just put some on my girlfriends because she wanted some - she said no again. we then asked for a manager - he came, and after we again asked nicely - he said no...we just don't serve it with that pasta. i asked why they would not just serve a customer what they have asked for (after all it is just cheese) and his answer was dumbfounding....he said 'let me take your food away, and i can bring you the menu and you can choose a dish that we do serve with parmesan'. we sent back the food (which was by this time cold anyway) and left. bizarre in this day and age that any self respecting restaurant can say no to a customer for some cheese.
have since read a number of reviews that call out their bad attitude, and even heard them described as the nazis of food, which is a bit strong. but hardly a way to keep customers coming back i think.
-----10 jul, 2009-----
disappointing - bad attitude. had the most bizarre experience at terroni's adelaide, and certainly will not be going there again. my girlfriend ordered a pasta with shrimp, which she found a little bland so she asked for some parmesan, and was told flatly no by the waitress, we don't serve it with seafood. we were both dumbstruck. i then asked the waitress if i could have some for my (meat based) dish and some pepper, so she went and got some. when she served my parmesan, i asked nicely again to just put some on my girlfriends because she wanted some - she said no again. we then asked for a manager - he came, and after we again asked nicely - he said no...we just don't serve it with that pasta. i asked why they would not just serve a customer what they have asked for (after all it is just cheese) and his answer was dumbfounding....he said 'let me take your food away, and i can bring you the menu and you can choose a dish that we do serve with parmesan'. as i said, we won't be going there again. we sent back the food (which was by this time cold anyway) and left. bizarre in this day and age that any self respecting restaurant can say no to a customer for some cheese.
have since read a number of reviews that say their bad attitude is renowned. it seems they know their customers tastes better than the customers do themselves. i even heard they were known as the nazis of food.
bizarre behaviour and unlikely to bring customers back....