really?. a huge fan of lime and especially virago, i finally got around to experiencing tavern. not a fan of the decor, but i got past that. took quite a while to be even greeted by our server, but her delightful demeanor made up for it. then it came time to order...i ordered "2 tacos / baja-style tilapia / jicama slaw / guacamole." now, being from southern california, i wasn't expecting "baja-style" to be anything but grilled fish highly seasoned. further, i asked the waitress if they were served on corn or flour tortillas, to which she responded either were available. i requested corn and explained that i had a gluten allergy. when she handed me my meal, i handed it back and said i could not eat it. it was breaded, then deep fried. this would have beengoodinformation when i ordered it. oy. clearly she had no idea what gluten is. (i expected more, as it's sister virago understand this concept of gluten-free.) but, she graciously apologized and offered a grilled version in 5 minutes. i was ok, asked my dining companions to go ahead and eat before their's got cold, and was happy she immediately tried to make it right for me.
here's where it gets ridiculous. after the 5 minutes had already passed, a manager comes out, with a follower who had with the tacos i sent back 5 minutes before just behind her. she then proceeded to offer my now not fresh fish tacos to anyone else at the table for half-off. what? i explained to her that since i was served poison after i clearly identified a food allergy, if she was going to offer them at all, they should be free. then i explained that i did not appreciate her trying to cover her food cost by auctioning off this mistake at my table. how rude. instead of backpedaling and taking responsibility for the mishap to begin with she just said, "ok" and walked away. i never once got an apology for anything. it was appalling.the four of us were totally floored at her indifference.
i thanked the young server for just doing the right thing to correct her honest mistake, then explained i did not expect anything free, nor discounted--it was a $9 dish at a glorified bar--i didn't have astronomical expectations. i had no problem waiting on it to be corrected; but for her manager to do what she did was totally unacceptable.
i will plan to stick with virago, where the wait staff is knowledgeable, classy and discerning. definitively more my speed and style, as well as a better fit for my dining standards.