recently after being a customer for years, i had an experience which will prevent me from ever returning. we arrived at 9:30 and they close at 10:30, we were made aware of the time when seated which was fine. we put everything we wanted on one sheet to save them time and only 1/2 the order came out (presentation was horrible) when we were told it was "last call" i reminded her that we were still waiting on items, she told us to reorder so we did. the hand rolls came out loosely rolled, when picked up most of the stuffing fell on the table, and the ones with tampura were cold and greasy. there were still two other tables, but staff was rushing around cleaning and hovering around clearing things as soon as we lifted the item off the dish practically- so we felt rushed and unwanted so we decided to just eat what was edible, pay and go. the manager became very rude when clearing the table saying we were wasting food in regards to the hand roll that fell on the table and a 3/4 ate sloppy over stuffed with rice hand roll. when we went to pay he went into this big demeaning lecture about not charging us this time but refusing to stamp our loyalty card. i explained to him what had happened with our order, and the sub par hand rolls and he became very argumentative. in the end i paid the base price only and just left the loyalty card that he finally stamped on the counter and told him to forget it i would never be back. the restaurant quality has declined over the years in general and the staff have in recent visits been abrupt, forgetful, and sloppy. ottawa has much better sushi restaurants! skip this one!