for valentine day my bf booked at ons huisie as it's right by the beach, you can have a drink and watch the sun set, etc.
upon arrival we took a seat outside as we wanted to have a drink first and watch the sunset,servicewas good to start off with. we moved inside and we were seated at a little awkward table right by the kitchen and a window facing an ice cream machine where during the course of the night one of the ladies was standing picking her nose, obviously not realizing the customers can see her.
we ordered a starter and this arrived quite quickly. the oysters were just served on a plate of greens, not on ice. the calamari starter was chewy, but portion size was big enough for a starter.
as the starter was not the best, i opted to order the rump steak which i requested to be well done. now i know this is frowned upon, but when my food arrived it was still bloody... not close to well done. i politely asked the waiter to please ask them to put it on for another 2 minutes.
by the time my food arrived 15minutes later my partners food was done and he now awkwardly had to wait for me. hading ordered the rump steak himself he only received chips with his meal and not the vegetable parcel as per the menu. when he enquired about this the waiter just shook his head and walked to the kitchen, returning with a side plate of the food which they forgot to plate.
when i eventually started eating, my chips were under done, my steak then tasted like dishwashing liquid. i didn't have much of my food and i couldn't stomach the meal. we left shortly after, paid the bill and still honored the 10% tip.
advise to management, don't only engage with your customers when you seat them. come check how they are doing during the course of their meal. don't stand in the kitchen area shouting at your staff when your customers can see and hear you. don't allow your staff to throw tantrums when they are having a disagreement with their colleagues and don't allow your waiters to pick and choose which tables they would like to serve!