food good, management not. we have been to louie's before and thefoodis great! the problem seems to be the maitre d. tonight, they lost our reservation and told us we could wait downstairs and have a drink and appetizer, until a table opened up. we went downstairs and there wasn't anywhere to sit, also didn't appear to have wait staff, you had to get drinks from the bar down there. the hostess could not tell us how long it might be to get a table.
we finally got fed up enough to leave and i told the hostess to take our names off the list as we were leaving. she was very apologetic and nice and offered us free appetizer coupons and said she'd bring the manager over.
the manager came over and did not know they'd lost our reservation. i told him what happened and he basically just stared at us and didn't really comment.
i'm not expecting anything for free, i don't mind paying for a good meal, what bothered me was the fact that i made our reservation early in the day and they somehow lost it and the manager didn't really seem to care, nor did he try to do anything about it.
i hope they figure the reservation system out, it is really a good restaurant in the neighborhood, but i won't expect to get a table with a reservation again, as this is the second time this happened, since the place opened a month ago!