terrible experience at this place on saturday. i reserved three weeks in advance and the reservation process went mostly smoothly, except i had to ask twice for a price list for bottleserviceand after asking twice for this service, i was told that a group would be taking over half of our table at midnight. i then had to again tell them that i wanted my table as i was planning on getting bottleservicetoo. at this point, the person organizing my party said that wouldn't be a problem in that case.
when we got to joverse, no one greeted us at the door, and we literally waited 20 mins before any one asked if what we were waiting for. during this time, no one that worked there even came to the door area so that we could even ask for assistance. finally, after greeting us, they made us wait another 10 minutes while they cleaned our table. our reservation had been at 9:30 so our table should have been clean by then and waiting for us, but it wasn't even clean by 9:50 when we finally found someone.
our waiter was very nice, however the drinks took over 20 minutes to come, and when our food started coming out, the runners did not know what food belonged to who, and a lot of my guests did not get the correct plate. the prices were normal, the the drinks were good, the food was good (but also very greasy) and there was only one salad as a vegetarian option.
at 11:30, we were ready to order our bottle service, so we did, however by 12:30, we still hadn't been served our bottle. during the entire hour, not one person working at joverse came to our table. eventually, another server (or maybe manager?) came to tell us that a group that had ordered more bottles than us was taking over our table. we explained that we had been here for hours, and had reserved our table 3 weeks in advance for the whole night, mentioning we wanted dinner and bottle service, but they didn't care. we were moved to a tiny table (our group had 12 people), but on the bright side they finally brought our bottle. again, another mistake here though, since they brought kettle one, rather than the grey goose that i had ordered. about 5 minutes after they dropped off the correct bottle, our old server mysteriously appeared, wanting to be paid in full for the bottle immediately, and ''apologized'' for disappearing for so long.
overall, probably one of the worst experience i've ever had at a bar. the "bottle service" was notserviceat all, and was an embarrassment on their part. by the end of the night, my friends were angry, sober, and the night was basically ruined, and joverse lost money as we had originally intended to buy several bottles, but decided against it based on our experience with the first.