delicious - but service left a sour taste for me :(. i'd heard lots of good things about hakiki, and had been really excited about visiting for some time. the icecream certainly lived up to expectations and we had a coffee and apple tea which were lovely too. however i felt i was very unpleasantly treated by one of the staff when i was there, and this really ruined the experience for me.
the two women who seemed to be on primary service duty were absolutely lovely, and were inviting other customers to try many flavours before purchasing, and talking them through the process of making the icecream, and through what some of the less common and more traditional turkish flavours were. this seems to be indicative of the general standard of service at hakiki, as we saw many groups come through while we were seated and they were all treated to this lovely experience, which the other reviews here also echo. however, this wasn't my experience.
there was only one couple in front of me in the line when i was waiting to order, and they were being talked through the range of flavours and trying several. i was just waiting my turn, when another lady came up to serve me and pretty brusquely asked me what i wanted. when i asked politely what some of the flavours down the opposite end of the cabinet were (because i couldn't see due to the couple in front of me), she snapped 'well they all have tags on them, what do you want?'. when i asked some questions about things i didn't understand (what some flavours were, the difference between their hand-churned icecream and their other icecream) she responded unhelpfully, with the minimum explanation possible and in an extremely rude tone. i felt rushed, condescended to and as though i had done something wrong. i could have understood this manner if they'd been busy - but i was the only customer in line after the couple who were already being served so i didn't understand why i was being treated so much worse. i was left feeling uncomfortable and personally unwelcome given that everybody else in the cafe seemed to be experiencing such wonderful service. it just really ruined something that i'd been looking forward to for ages.
the icecream itself is delicious and they should be proud, and it seems that generally the service is great there, so i would still say to go without hesitation. but i was made to feel so small that i'm not sure i'd go in again :(