appalling customer service. to the 70+ year old senior citizens whom i took out for an enjoyable cup of tea/coffee because i thought i'd give thisplacea second chance, and it was close to work, i apologise. yes, food is ok and the coffee/cake is acceptable. yes, a nice outdoor area. but a big no to some senior? staff, and one of the coffee makers in this place. attitude. smugness. rudeness. if you don't like the job, get out and give it to someone who will appreciate and understand just how important it is to give great customer service, 100% of the time, to everyone. i sincerely hope we weren't treated differently because we didn't fit into your ideal gen y, gen rich, clientele base.
-----27 jun, 2014-----
what a joke!!!!! one of the.... what a joke!!!!!
one of the so-called supervisors in thisplaceseems to have missed the "customer service" class in hospitality school. he acts all cool, but doesn't realise people want friendly staff, good manners and good food. i was so terribly embarrassed when the staff member walked off in a huff when i asked for clean cutlery. is this what service is about these days? someone needs to tell omar muscat he should employ good, happy staff, not staff with a stinking attitude. never again!!!!!!!!!!!!!