the melting pot of savannah

good food, great service.. the food at the melting pot is always known to be good. although you have to plan to walk away with less room in your pocket after every visit, it's theservicethat drives me back. this is not my first time at a melting pot, but it was the first time i visited the melting pot in savannah georgia. from the moment we walked in, we felt welcomed. and i don't mean the fake smile that everyone puts on in the customerservicebusiness, i generally felt as if the crew enjoyed me being there. the bartender, amber, made the best drinks while taking in consideration our personal flavor wishes. in depth and friendly questions and communication made our wait (we had chosen not to call ahead and have reserve seating) for our table to be both highly enjoyable and comfortable. our server, marvin, furthered our continual enjoyment by giving us helpful advice on the menu and the area (we informed him that we where visiting and wished to know more about the area). i find that the staff there maintain a professional standard while still managing to bring you an experience that will make you never want to leave, and begging to come back again. 5/5.

badservicecannot recommend. i had looked forward to trying this establishment for sometime as my one previous fondue experience had been really good. i finally went last friday and was very disappointed. first let me say the food it self was of high quality and very good. i eat out all the time due to my job and know good from terrible service. theservicewe received here was really bad. i believe we had a bad server and this does not reflect the overallserviceof this establishment.serviceis incredibly important at this type of fondue restaurant, much more so than a traditional place. our server did not explain the ordering process until we made her, made bad recommendations, and completely rushed us through every course. at the end we found out after all her recommendations she had only been working here for just over a month. one would think that with the expense of this place and the importance of the server in a fondue restaurant all of the servers would be well trained and provide excellence service. i did not notify a manager because what were we going to do start over? change servers? it wasn't worth the trouble and i pay for what i receive. i will not be back and cannot recommend this place. for what you would spend here there are many more choices that are much more deserving of your money.

loved it!. my husband and i visited the melting pot to celebrate our birthdays. the food and atmosphere were fabulous and theservicewas excellent. we were sat at a private booth that provided for a romantic, intimate dining experience. our waitress was very knowledgeable and explained the cooking times, etc in great detail. one of the co-owners even stopped to check on our meal and service. this was one of the best meals we have eaten! everything from the salad to the meats to the chocolate was fabulous! highly recommend to everyone!

best valentine's day ever. for valentine's day, my boyfriend wanted to take me to the melting pot, after hearing so many good things about it. when we looked online at the menu, i was hesitant about going because of the price for the fixed menu. but i am oh so glad that he talked me into going. theservicewas great, the food was amazing! our waitress was so nice and friendly and it was an unforgettable experience. i plan to go back in the future

parents night out!. my husband and i love fondue and have have eaten 3 different melting pot's around the country. i can honestly say the savannah melting pot topped them all. we were visiting family in town and my husband and i decided to have a date night, while my inl-aws watched the children. we were seated promptly in a booth set for two. on our table was a rose from my husband, which started the evening off perfectly. we ordered what they call the big night out, changing it up a little to suit our tastes. there was plenty to eat, but we made sure we saved room for there famous flaming turtle for dessert! the evening was filed with delicious food, conversation, excellentserviceand a fabulous dessert. with two small children at home it was great to sit down for a meal that was not rushed, but instead relaxing as well as entertaining! thank you for a great date night, we will be back!

melting pot-"cheesy". this establishment will not be there this time next year. theservicewas terrible the food mediocre and i have never seen a restaurant in the us add so many questionable things to the bill, they charged for oil, heating the oil, bringing the pots to the table, they even charged for the splash of cranberry in my mixed drink-they also automatically added the tip for a table of four. i get the fundue concept but the execution there is lacking and they are trying to improve their profits through questionable billing practices. very "cheesy".

treated like royalty.... my family and i recently ate at the newly opened melting pot and our experience was amazing. when we initially entered the restaurant, we were greeted by one of the owners and a hostess staff. they very promptly took us to our table. we were then welcomed by our server with in a few minutes time. as we looked through the menu we were initially overwhelmed with the choices, but our server went through them and made many great suggestions for the 5 of us to choose from. once we ordered the presentation began and what a fabulous presentation it was! we orderded the 4 course meal, which if it is your first time there i highly recommend. the first course, which was the cheese fondue, was absolutely delicious! we then received our salads which were very fresh and crisp. the third course was the entree, we chose several different meats and fish. this was unbelievable as well. one of the great things about the entree is that they have other healthy options to cook in other than oil and the flavor is to die for! of course the best part of the whole meal is the dessert and i would make a suggestion that you wear loose clothing because you won't be able to stop yourself from eating all this amazing food. in addition to the divine food, the owner and manager stopped at our table throughout the night to check in on us and make sure we were enjoying our evening. the melting pot in savannah is one of the best restaurants that we have been to as far as customerserviceand food quality. i would suggest making reservations, they are booking up fast!

manager needs an attitude adjustment. my husband and friends surprised me for my birthday because i have always loved the melting pot and one finally opened in savannah. we were a party of 10 and it was a saturday night, but theservicewas slower than it should've been; we sat with dirty plates and empty drinks between each course and all in all the meal took about 5 hours, which i've never experienced there before. when we tried to bring this to the manager's attention, he immediately started arguing with us (and denied he was doing so) and implied that the only problem we really had was with the bill, that when he checked with us at 9 pm everyone was "happy go lucky". never mind that we were happy we'd finally been served the main course (after having been seated since 7:15) and it was now 11:15 when we were finally able to find someone to talk to. the manager never apologized (to the waitress' credit she was very nice and when she was there was very pleasant), continued to talk back to us, and had a blatant disregard for customer service. again, it's understandable to have a long meal now and again, but we shouldn't have to beg for drink refills, extra dipping items, side items (extra condiments had to be requested 3 and 4 times before appearing on the table), etc.

altogether an unacceptable customerserviceexperience and i do not recommend going there.

it's about the concept, not the cuisine. service: a
food: c+

had dinner here with a three friends last night.servicewas attentive, but you either love the concept or you don't. for me it was more about the social interactions than the food.

the cheese fondue course was tasty, but cooking the meat during the main course was tedious. the 2.5 minute cooking time they suggested was not adequate. things came out undercooked and had to go back in more times than not. if you are the least bit queasy about food prep, then don't eat here.

the chocolate course at the end was the star. i would say this is a great place to go for desert after a show at the lucas. unfortunately they close at 10 pm.

also don't be fooled into ordering individual portions. the meat set-ups are enough for two.

price wise it is very expensive. unfortunately this does not translate into value. there are much better meals to be had in savannah for the same money where an expertly trained chef prepares it for you (noble fare, eos, cafe 37, local 1011.) let's not lose sight of the fact that you are basically eating deep fried meat.

warning! warning! beware of the wine pricing. they are shamelessly gouging. for example they offer 7 deadly zins by the glass for $12.00. the entire bottle goes for $11 in the supermarket!

knowledgeable "foodies" will spend their money elsewhere. bottom line: "been there, done that, don't need or want to do it again."