manager needs an attitude adjustment. my husband and friends surprised me for my birthday because i have always loved themeltingpot and one finally opened in savannah. we were a party of 10 and it was a saturday night, but the service was slower than it should've been; we sat with dirty plates and empty drinks between each course and all in all the meal took about 5 hours, which i've never experienced there before. when we tried to bring this to the manager's attention, he immediately started arguing with us (and denied he was doing so) and implied that the only problem we really had was with the bill, that when he checked with us at 9 pm everyone was "happy go lucky". never mind that we were happy we'd finally been served the main course (after having been seated since 7:15) and it was now 11:15 when we were finally able to find someone to talk to. the manager never apologized (to the waitress' credit she was very nice and when she was there was very pleasant), continued to talk back to us, and had a blatant disregard for customer service. again, it's understandable to have a long meal now and again, but we shouldn't have to beg for drink refills, extra dipping items, side items (extra condiments had to be requested 3 and 4 times before appearing on the table), etc.
altogether an unacceptable customer service experience and i do not recommend going there.