the melting pot of savannah

good food, great service.. the food at the melting pot is always known to be good. although you have to plan to walk away with less room in your pocket after every visit, it's the service that drives me back. this is not my first time at a melting pot, but it was the first time i visited the melting pot in savannah georgia. from the moment we walked in, we felt welcomed. and i don't mean the fake smile that everyone puts on in the customer service business, i generally felt as if the crew enjoyed me being there. the bartender, amber, made the best drinks while taking in consideration our personal flavor wishes. in depth and friendly questions and communication made our wait (we had chosen not to call ahead and have reserve seating) for our table to be both highly enjoyable and comfortable. our server, marvin, furthered our continual enjoyment by giving us helpful advice on the menu and the area (we informed him that we where visiting and wished to know more about the area). i find that the staff there maintain a professional standard while still managing to bring you anexperiencethat will make you never want to leave, and begging to come back again. 5/5.

bad service cannot recommend. i had looked forward to trying this establishment for sometime as my one previous fondueexperiencehad been really good. i finally went last friday and was very disappointed. first let me say the food it self was of high quality and very good. i eat out all the time due to my job and know good from terrible service. the service we received here was really bad. i believe we had a bad server and this does not reflect the overall service of this establishment. service is incredibly important at this type of fondue restaurant, much more so than a traditional place. our server did not explain the ordering process until we made her, made bad recommendations, and completely rushed us through every course. at the end we found out after all her recommendations she had only been working here for just over a month. one would think that with the expense of this place and the importance of the server in a fondue restaurant all of the servers would be well trained and provide excellence service. i did not notify a manager because what were we going to do start over? change servers? it wasn't worth the trouble and i pay for what i receive. i will not be back and cannot recommend this place. for what you would spend here there are many more choices that are much more deserving of your money.

very expensive, a bit of a novelty, but it was good. not sure how many times we'll go back; glad to have had theexperiencethough. our waitress was sweet as pie.

fun night out!!!. my husband and i thoroughly enjoyed the melting pot... the food was good...especially the chocolate dessert! mostly, though theexperiencewas unique and made for such a fun date... i called on a very busy weekend night at about five o'clock not thinking we would even be able to get in that night...and they got us in at 8:15! they were great...our server was quinnie...she was very helpful and attentive! i would definitely go again! oh and be sure to try the red sangria...it was amazing :)

great family dinner!. my wife and i are avid diners and she recently encouraged me to start writing on urbanspoon because this is how we hear of many of the restaurants that we go to. my reviews are typically brief but i am not sure how it would be possible to write a "brief" review of the melting pot. first of all, i have dined at many melting pot's in the past but none have quite compared to ourexperienceat the new savannah location. having family in town for the holidays, my wife wanted a break from cooking and made a reservation for 12 on a busy weekend night. we arrived a bit early for our reservation time but were fortunately sat within just a few minutes. the hostesses were very friendly and made us feel very welcome. just as our friends and family were beginning to become overwhelmed with the menu our server, loren, was there to answer all of our questions.we mentioned that we had had some appetizers not too long beforehand so loren recommended that 3 of their big night out selections would surely satisfy everyone's appetite and that we would all receive the full melting pot experience. it is so rare that a server is honest about the portions and actually tries to save you some money. we appreciated this more than anything because her recommendations were plentiful and extremely reasonably priced. the cheese was fantastic and she made sure to keep extra bead and whatnot flowing. there was a bit of a back up at the bar, and both loren and the owner were extremely apologetic and accommodating. make sure to clear your schedule for a few hours if you plan on dining here and keep in mind that each course is brought out at the pace that you are eating. you simply cannot have your entree while you are still on your appetizer. it seems that some diners may overlook this. overall, we had an exceptional evening and will surely return again.

great idea....great night...great food. i wanted something different. i wanted good food and great atmosphere. i wanted 3 hours to eat, drink, talk, and geniunely enjoy myself. the melting pot is exactly what i wanted and what i got! i think the owners and the staff are very professional. the fondueexperiencewas so exciting and so unique. the food was fresh and flavorful. the ability to prepare your food exactly as you want is fantastic. i highly recommend the melting pot for a very different dining experience. if you want to feel great about $50 a person for an exciting meal without a stuffy or obnoxious environment, this is the place. if you are looking for a cheap and uneventful meal, try the golden corral!

treated like royalty.... my family and i recently ate at the newly opened melting pot and ourexperiencewas amazing. when we initially entered the restaurant, we were greeted by one of the owners and a hostess staff. they very promptly took us to our table. we were then welcomed by our server with in a few minutes time. as we looked through the menu we were initially overwhelmed with the choices, but our server went through them and made many great suggestions for the 5 of us to choose from. once we ordered the presentation began and what a fabulous presentation it was! we orderded the 4 course meal, which if it is your first time there i highly recommend. the first course, which was the cheese fondue, was absolutely delicious! we then received our salads which were very fresh and crisp. the third course was the entree, we chose several different meats and fish. this was unbelievable as well. one of the great things about the entree is that they have other healthy options to cook in other than oil and the flavor is to die for! of course the best part of the whole meal is the dessert and i would make a suggestion that you wear loose clothing because you won't be able to stop yourself from eating all this amazing food. in addition to the divine food, the owner and manager stopped at our table throughout the night to check in on us and make sure we were enjoying our evening. the melting pot in savannah is one of the best restaurants that we have been to as far as customer service and food quality. i would suggest making reservations, they are booking up fast!

manager needs an attitude adjustment. my husband and friends surprised me for my birthday because i have always loved the melting pot and one finally opened in savannah. we were a party of 10 and it was a saturday night, but the service was slower than it should've been; we sat with dirty plates and empty drinks between each course and all in all the meal took about 5 hours, which i've never experienced there before. when we tried to bring this to the manager's attention, he immediately started arguing with us (and denied he was doing so) and implied that the only problem we really had was with the bill, that when he checked with us at 9 pm everyone was "happy go lucky". never mind that we were happy we'd finally been served the main course (after having been seated since 7:15) and it was now 11:15 when we were finally able to find someone to talk to. the manager never apologized (to the waitress' credit she was very nice and when she was there was very pleasant), continued to talk back to us, and had a blatant disregard for customer service. again, it's understandable to have a long meal now and again, but we shouldn't have to beg for drink refills, extra dipping items, side items (extra condiments had to be requested 3 and 4 times before appearing on the table), etc.

altogether an unacceptable customer serviceexperienceand i do not recommend going there.