it’s shame that my first review is this.
i always loved this place and visited often until i met a rude staff.
i and my friend came to the gateau house on sunday evening for buying cakes and waiting for ordering. while we were wating, a big group of customers walked in. then a male staff came out to help the counter. we were in a queue to be served behind one customer who was paying at the counter. but the male staff ignored us then he started asking help for the group of customers. so i walked closer to him then he finally looked at me. after i made an order, he again talked to that group of people. his first word to them was “i am sorry”.
i didn’t understand why he said sorry to them. my order didn’t take long and also these customers were not even ready to order (because when he asked help again, they said not ready yet). i got a feeling that he thinks we cut the line. while he was serving us, he didn’t even say a single word. no hi or bye or thank you, or smile. i worked at retail before so some parts, i understand that staff sometimes not in a good mood. but he served others with a proper customer service (smile and nice words), just not to us. i almost wanted to ask him that what i did wrong to you so you gave me this attitude.
when we even finished with payment with another male staff, he was trying to pack our cake slices with some tape but that guy stopped it. so additionally thank you for that some of our cake slice falling out from the take away container. all i wanted from this place was just buying cakes and leaving. please don’t discriminate customers.