the gateau house

thegateauhouse is perfect for meeting up with friends to hang out or study. the little treats are awesome and there is free wifi. additionally, the staff are always very friendly.

get every birthday cake from thegateauhouse! price is reasonable and taste very good. my favorite one is marble chiffon and recommended everyone have a try!

thegateauhouse deliver picture-perfect desserts that were almost too pretty to eat. i loved the strawberry mousse dessert- the sponge was very light and fluffy and the mousse was creamy and flavoured perfectly by the strawberries. i also had the pleasure of trying the lychee mousse dessert which was also impressive but i would have loved more lychee flavour in the mousse.

i have been having decadent visits togateauhouse queen st and previously lorne st for a few years. i travel from the suburbs and pay for parking in town to visit here, that's how highly i have rated this branch.
all branches are not equal in terms of service, atmosphere, quality of drink, so we choose this for treats. there are always so many delicious desserts, of which i can't choose a favourite, and don't mind paying the high prices for. the coffee at this branch is usually very good, not needing a sugar.

today's visit has earned my favourite branch a downgrade of rating. the 3 stars is simply for past good times, not for today, for which i would give a 1.
we arrived at 1030, by no means early for a cafe. the staff member was courteous and polite, no problem there. unfortunately the coffee machine had not been cycled for long enough, if at all, and the espresso was most unpleasant. my cappuccino did not have the right froth on top, too similar to a flat white.
the nail in the coffin though was the cutlery. it seems like a small thing to complain about but it made all the difference today. rough bamboo sporks to eat fine dining desserts with? have they lost their minds? please return to some sort of smooth plastic or stainless steel cutlery to serve your wares. i'm sure you can get environmentally friendly plastic if you want to cut back on washing up! i hope you take on this feedback, and i will adjust my rating if the situation improves.
thanks

thegateauhouse is one of my favourites. their kumara cake and classic cheesecake is the best and not too sweet (5/5). i also recommend their cookies and cream cheese log (5/5).

thegateauhouse cakes are all around auckland and always a favourite place of mine to order birthday cakes for my family. there is a variety of cakes often on display for last minute purchases and online order available for anything special or not in store.

a personal favourite is the kumara cake, which comes in the round shape, log cake and slices available to dine in or takeaway. it is made from fresh cream and not to sweet for a nice after meal dessert or snack.

i like how thegateauhouse offers seating for dine in coffees and tea now and the cabinets are always packed with goodies to choose from.

our go to for birthday cakes. always consistent with design, flavour, size etc etc.gateauhouse is a place we can always rely on to provide delicious cake. only one i would not recommend is the chiffon cakes (pictured). they are like regular sponge cake covered in cream. no fillings etc.

who doesn’t lovegateauhouse. we like all their cakes with exception to opera cake. nearly a must for birthdays and celebrations. their tiramisu is delicious. $56 is the standard price for all their normal sized cake. super rich and indulgence.

it’s shame that my first review is this.
i always loved this place and visited often until i met a rude staff.
i and my friend came to thegateauhouse on sunday evening for buying cakes and waiting for ordering. while we were wating, a big group of customers walked in. then a male staff came out to help the counter. we were in a queue to be served behind one customer who was paying at the counter. but the male staff ignored us then he started asking help for the group of customers. so i walked closer to him then he finally looked at me. after i made an order, he again talked to that group of people. his first word to them was “i am sorry”.

i didn’t understand why he said sorry to them. my order didn’t take long and also these customers were not even ready to order (because when he asked help again, they said not ready yet). i got a feeling that he thinks we cut the line. while he was serving us, he didn’t even say a single word. no hi or bye or thank you, or smile. i worked at retail before so some parts, i understand that staff sometimes not in a good mood. but he served others with a proper customer service (smile and nice words), just not to us. i almost wanted to ask him that what i did wrong to you so you gave me this attitude.

when we even finished with payment with another male staff, he was trying to pack our cake slices with some tape but that guy stopped it. so additionally thank you for that some of our cake slice falling out from the take away container. all i wanted from this place was just buying cakes and leaving. please don’t discriminate customers.

had my best friend's birthday party on friday night and last minute i decided to surprise her with a beautiful cake that was a reasonable price. i stumbled across thegateauhouse on queen street on my way to the birthday and went inside, and the lady who served me was really nice and helpful and i was able to purchase this amazing mud cake! she packed it nicely in a brown box which also came with free candles. if anyone has trouble finding a last minute cake for any special occasion, i highly recommend these guys!!! everyone loved the cake and also said it's one of the best they've tasted :)

my favourite cake shop here in nz!! i buy all my birthday cakes from here, and they have the best flavours and service. recently ordered a birthday cake for my friends 18th and a few smallgateaufor takeaway. i think the taste of their cakes is perfect for people who don’t like really dense and thick cakes.

thegateauhouse serves their cakes with class, with reasonable price. every birthdays of any of my family member, i buy cakes from them.
one loyal customer here! -joan

love cakes fromgateauhouse. favorites are the opera cake, mango moose and green tea. make sure to call them 2 days advance to order if you want cake that is medium or larger. they provide some candles and plastic knife for free which is pretty handy.

after lunch, we strolled down queen street & went for some dessert & hot coffee at thegateauhouse. we had walnut coffee slice & mango petite gateau. both were exquisite - chocolate shavings on walnut coffee slice added a balance of flavour, while mangogateauwas sweet all over, including the little cute white chocolate label on top of it. (food - 4.5/5; service - 4/5)

p.s. we intended to visit oko dessert kitchen after lunch. we were the only intended customers. the staff at the counter was playing with her phone.  after a couple of minutes, "hi" she said & continued with her phone & totally ignored us. so we left without having anything. i took a photo at the door (posted at oko); she was still seen playing with her phone.

thegateauhouse, located in the heart of the city, serves you one of the best cakes.

tried blackforest, chocolate ganache, chocolate delight, chocolate mousse and cookie & cream slice. loved all of it.

decent seating space and quick service