i have been having decadent visits to gateau house queen st and previously lorne st for a few years. i travel from the suburbs and pay for parking in town to visit here, that's how highly i have rated this branch.
all branches are not equal in terms of service, atmosphere, quality of drink, so we choose this for treats. there are always so many delicious desserts, of which i can't choose a favourite, and don't mind paying the high prices for. thecoffeeat this branch is usually very good, not needing a sugar.
today's visit has earned my favourite branch a downgrade of rating. the 3 stars is simply for past good times, not for today, for which i would give a 1.
we arrived at 1030, by no means early for a cafe. the staff member was courteous and polite, no problem there. unfortunately thecoffeemachine had not been cycled for long enough, if at all, and the espresso was most unpleasant. my cappuccino did not have the right froth on top, too similar to a flat white.
the nail in the coffin though was the cutlery. it seems like a small thing to complain about but it made all the difference today. rough bamboo sporks to eat fine dining desserts with? have they lost their minds? please return to some sort of smooth plastic or stainless steel cutlery to serve your wares. i'm sure you can get environmentally friendly plastic if you want to cut back on washing up! i hope you take on this feedback, and i will adjust my rating if the situation improves.
thanks