the gateau house

was craving for fresh cream sponge cake and tried a few places nothing good. i thought this places is western style and too sweet or heavy for me, so even with 4.4 stars i never tried. until last week( my hubby works on queen street and convenient for him to pick up) . it was so so so good! cream is so fresh and creamy, can just melt in your mouth like heavy. cake is moist,goodsweetness and well combined with cream. best cream sponge cake in town for sure!!! after that whole cake, this week i tried the chocolate mousse. normally i don’t like chocolate cake or mousse cake, but this one wins my heart!!! it’s just so silky and smoothy, perfect balance of sweetness and bitterness. definitely will go back more often!

reallygoodpresentation of the desserts and found myself loving the chocolate delight. well- mannered staff who were friendly and i will definitely come back again :)

rating 4.0. got there late in the day, there was still agoodrange of cakes available, but not much bread. got some brioche buns, a mont blanc & some macarons to go. everything was yum, especially the mont blanc, filled with cream but not overly sweet. service was ok, not overly quick.

i come here quite often as its one of the most accessible and consistent places in town to get agoodcake! the service is always nice and the store is always dimly lit and a nice place to go to get a little coffee and cake.

besides the cakes (my favourite is the kumara or the matcha chiffon), i highly recommend their cream puffs and the cheesecake.

i have been having decadent visits to gateau house queen st and previously lorne st for a few years. i travel from the suburbs and pay for parking in town to visit here, that's how highly i have rated this branch.
all branches are not equal in terms of service, atmosphere, quality of drink, so we choose this for treats. there are always so many delicious desserts, of which i can't choose a favourite, and don't mind paying the high prices for. the coffee at this branch is usually very good, not needing a sugar.

today's visit has earned my favourite branch a downgrade of rating. the 3 stars is simply for pastgoodtimes, not for today, for which i would give a 1.
we arrived at 1030, by no means early for a cafe. the staff member was courteous and polite, no problem there. unfortunately the coffee machine had not been cycled for long enough, if at all, and the espresso was most unpleasant. my cappuccino did not have the right froth on top, too similar to a flat white.
the nail in the coffin though was the cutlery. it seems like a small thing to complain about but it made all the difference today. rough bamboo sporks to eat fine dining desserts with? have they lost their minds? please return to some sort of smooth plastic or stainless steel cutlery to serve your wares. i'm sure you can get environmentally friendly plastic if you want to cut back on washing up! i hope you take on this feedback, and i will adjust my rating if the situation improves.
thanks

amazing desserts and always a go to for birthday cakes! a little on the pricey end but you pay for what you get. there’s a cute little garden area at the back too which isgoodfor some coffee and a little mid day dessert!

it’s shame that my first review is this.
i always loved this place and visited often until i met a rude staff.
i and my friend came to the gateau house on sunday evening for buying cakes and waiting for ordering. while we were wating, a big group of customers walked in. then a male staff came out to help the counter. we were in a queue to be served behind one customer who was paying at the counter. but the male staff ignored us then he started asking help for the group of customers. so i walked closer to him then he finally looked at me. after i made an order, he again talked to that group of people. his first word to them was “i am sorry”.

i didn’t understand why he said sorry to them. my order didn’t take long and also these customers were not even ready to order (because when he asked help again, they said not ready yet). i got a feeling that he thinks we cut the line. while he was serving us, he didn’t even say a single word. no hi or bye or thank you, or smile. i worked at retail before so some parts, i understand that staff sometimes not in agoodmood. but he served others with a proper customer service (smile and nice words), just not to us. i almost wanted to ask him that what i did wrong to you so you gave me this attitude.

when we even finished with payment with another male staff, he was trying to pack our cake slices with some tape but that guy stopped it. so additionally thank you for that some of our cake slice falling out from the take away container. all i wanted from this place was just buying cakes and leaving. please don’t discriminate customers.

i tried green tea tiramisu, which was very moist and not overpowered sweet. i think it isgoodfor gift my wife and family. friendly staff too.

i’ve literally ordered 5 of their cakes in the last month or so and they never disappoint. the green tea and fresh cream cake, the chocolate cakes and fruit cakes all taste really good! also, their small desserts aregoodtoo and are comparable to other places like miann and milse.

very nice ! i really think they are the best place to grab a cake for a reasonable price (unless you trying to get fancied up and trying to spoil your girl) they are way way better than some of the cake shops in auckland. they lookgoodand tastegoodand no matter what you get they always pack itgood! this is my go place if i'm in town and need to get a b day cake for my friends or family. (they always seem to have some cakes ready so you could still get some decent obes without pre ordering them if you forgot about the occasion lol.. then you can still ask them to write some on the cake so it can look like you planned it lol.. but if you wanna get a specific flavour one you need to preorder)

extremely disappointed with the "fresh cream" cake. it was not fresh and not made with fresh cream as stated. the cream was clearly mixed with a vegetable oil mixture. we've been buying this cake for years and it's always been good. so sad to see such agoodcake reduce its quality. will not be buying again.

every cake that i have tried from here has been amazingly delicious and such a treat. definitely worth the price! the pre packaged breads and stuff that they have is also reallygoodfor on the go.

this store is close to their other high st one. i like to come here for a small cake and a drink. this store has a lot of seating inside so it is also agoodplace to catch up with friends or get work done!

food: 4****
service: 4****
atmosphere: 4****
worth it: 4****
price range: $4.5-$12 /person

been here for several times. they have many outlets in the city but i always come to this cafe on queens st coz always so quiets at the backyard.
the green tea, chocolate mousse, kumara cakes aregoodbut the black forest is so so. coffees are great here as normally you get high standard coffees in nz cafes. staffs are friendly.

the desserts here are amazing! i ordered the chocolate mud cake and a chocolate mousse which both were so moist and well structured, they were very delicious and rich. the prices weregoodfor the quality in my opinion. the service was spectacular as i asked them what they suggested as a gift for my mum. they were very friendly and took their time to help me out. the place itself had a very moody feeling to it. lights were dimmed, would be a nice location to have a date.