horrendous service....abusive, unprofessional staff,. do not go here unless your idea offunsunday morning brunch is long wait followed by abusive staff.......read on.
got there sunday morning at 10:15 a.m. for breakfast. told the wait was 25 minutes. finally got seating at 11:05 (may be not in their control...read on). placed the order at 11:10 a.m. i had a coffee to start, another member had hot tea. waitress, who supposedly was also a manager # 1, came around again at 11:40 to inquire if i wanted more coffee. i told her that i will just wait on the food and inquired how long will it take. soon, she said. she did not even ask if the other members wanted anything. another 15 minutes passed no food. so i went up to the cashier's desk and asked to speak to a manager. a lady seating at the counter said that she is the manager (manager # 2). explaining the situation to her, about the wait before and after seating. she mentioned that sunday morning wait before seating can be unpredictable and i can understand that. however she also thought that the wait after the order was too long and went in to check in the kitchen. walked right out with two orders in her hand followed by two orders in manager # 1's hand. manager # 2 said that she apologizes for the wait and will take care of the bill. i indicated that it was not necessary. as we started to eat, the original waitress (manager # 1) returns with maple syrup and says that she has been very nice to us(not asking the rest of the group if they wanted anything, not apolozising for the delay in the order, not even showing any concern or respect for customer's time even after the inquiry on the status of food when obviously it was ready to be served in the kitchen based on quick turnaround after speaking with manager # 2) and started to verbally abuse me. i asked her to leave the table, she would not. i got tired of her audacity and threatening look and went up to manager # 2 (while she was watching all these drama). she mentioned that this is manger #1's last day and she will not return to work next day. i had no desire to get into their history so i requested if we can have someone take care of our table and she said she would. by this time, members of the group were so disgusted with the whole experience and wanted to leave. she returned two minutes later and said that she is getting a different story from the original waitress. at this point, we were disgusted with their internal tensions and sniping staff and were ready to leave and her and decided to leave anyway.
members of group included very level headed college students attending prestigious universities as well as a successful engineer. this is the first experience of this kind in over twenty five years i have been living in usa (and we have travelled all over usa and world) and it stands out as the rest of the experience in cambridge area was nothing but pure joy. this experience, however needed to be shared with the hope that it will help people as well as the staff at the restaurant realize the error of their ways.