horrible customer service. my husband and i like to try new places so we gave it a shot. no one acknowledged that we had even walked in the door. the place was pretty busy and the sign said to seat yourself, so we figured that could have been why. then, a waitress walked right by us and didn't even offer us a menu. we saw people getting in a cash register line so we thought maybe we were supposed to order there and sit down. we may have goofed, but the process was never made clear until we realized people were paying their tickets in that line. so, we went back to sit down again. there were no clean tables, so we chucked the trash ourselves. yay, for having to bus our own table. after 15 minutes of waiting, we were about to get up and go elsewhere, but someone finally came over to offer us menus. another few minutes later a waiter came and took our drink order. tables started clearing up around us as people were leaving. another couple sat down across from us and for some reason they got their menus and drinks before us by the same waiter (their food obviously arrived before ours as well). another 5 minutes later, we finally got to put in our food order. my husband ordered curly fries with his burger, because the waiter asked which he preferred. almost 40 minutes later we finally got our food only to discover that there were no curly fries, but instead very gross onion rings. we brought this to the waiter's attention. he tried to take my husband's whole plate away, instead of just offering to bring out the correct side. my husband refused to give up his burger, because we had already been waiting almost an hour! the waiter agreed to just bring out the curly fries. by the time both of our meals were gone, the waiter finally brought out fries, but they were wrong again. straight fries instead of curly fries. really?!?! of course, we were so fed up at this point and we didn't want to have to wait another decade to get the proper thing (or possibly another wrong item). the meal was well over $20 for lunch and while the burger was the best thing about it, the meal was not worth the horrible experience and lack of customer service. i guess customer service is dead there. they really need to get it together.