the dominion square tavern offers a great ambiance and decoration, and the food is very tasty.
but...
in this day and age when more than half the population has food intolerances, allergies or follows specific diets, there needs to be some flexibility with the dishes...
refusing to change the sides of a dish to another one for cost reasons is very disappointing. the prices are not through the roof, but not cheap either. i do not think switching the 'mashed puree with cheddar' to the 'kale and carrot puree' makes such a price difference, and that the waiter should talk down with attitude to me to say no, the chef is very rigid on that when i am asking the question.
i have heard this refusal of changing the sides before once at another restaurant, and the reason mentioned was food paring and taste concerns. if this was the case here too, i can understand, but maybe the customer should just be warned that it might not be the ideal match, and left to decide what they eat.... i am paying for this meal after all, and i would like to choose what i eat.
i will mention that i was offered a choice of a salad to replace the side, but when i go to a high-end restaurant to eat braised beef, i am not looking to eat it sided by a salad... i expect to be offered a full warm meal, and to be treated like my business matters, and that something will be done to make sure that i get something that will make me leave satisfied.
i am the one who suggested to a group of 5 to go to this restaurant. when i am not happy, next time, i might take my friends elsewhere...
customer service and satisfaction should always be a restaurant's number one concern, above even food taste and quality, and ambiance....