ridiculous manager. exceedingly slow decent-ish lunch. won't be back.. this is the third time i've been to tsd, and certainly the last time. every other time theservicehad been slow, but the drinks delicious. today's lunch experience (just water and an entree for my husband and i) was ridiculous.
after working as a restaurant manager, bartender, and server for many years, i give all restaurants some time before i write them off my list. after lunch today, taverne square dominion is no longer on my list. the server, anne-claude, was just fine, although she could have warned us that the meal i ordered (the salad with roasted chicken) was going to take forever. we were sitting down, with menus in hand, at 11:50. we ordered before the lunch rush arrived. the table next to us (arriving a good 15 minutes afterwards) had their dessert in hand just after we received our meal. note that we didn't receive our meal until 12:25. for a weekday, workday lunch this is ridiculous.
when i asked to speak to the manager to politely voice my concerns (i understand her name is virginie, although she never bothered to introduce herself - i found out her name from our server after our ridiculous conversation) -- she came and told us that it was our fault: "ordering off the menu" (e.g., taking anything but the special) takes time, and the roasted chicken in particular. fine. but this could have be explained by the server (a point she acknowledged), or by the menu. or by anything. maybe even by a tableside visit. then, virginie claimed that it had only taken 20 minutes "according to the computer." well, in real time, it took at least 35. she didn't apologize (even after i had mentioned that the salad greens had some sand / grit in them ... no it wasn't the croutons and i found sand at least three times), all she said was that the chicken was one of their most popular items and wished us "bon appétit" and walked away.
i didn't expect a discount, i just expected some common courtesy, concern for customer experience, and maybe just a little bit of professionalism. virginie failed on all fronts.
the succulent chicken unfortunately left a sour taste in our mouths, thanks to virginie.
(and don't worry, anne-claude still got 15% ... but would've gotten more if virgine wasn't so terrible)