tangerine

i went to tangerine last sunday for brunch with a friend. i orders a side pancake with a couple of other items. when the guy brought our food out, i wasn't sure if i had told the waitress to make the pancake gluten free. i asked the server if it was in fact gluten free and he said he would check with the cook to make sure. i told him i have an auto-immune disorder and can't have any gluten. he came back and assured me it was the gluten free pancake. well, it wasn't. by that evening i was feeling some digestive distress and by the next morning i broke out in a psoriasis around my mouth (only something that happens when i eat gluten) and other symptoms. i called to speak with the manager...not to make a stink but to let him know how important it was for thestaffto know they have to be careful with gluten for some customers. the manager proceeded to tell me that the servers are young and they aren't always careful. he tries to tell them to pay attention but they don't always listen. there was no accountability from the manager or responsibility for his lack of training his staff. gluten for people with celiac and other auto-immune disorders can reek havoc on their entire body for up to 3 months when they digest it. tangerines is a restaurant who touts themselves as being gluten conscious but if you can't trust what thestaffsays and the manager has a "shit happens" attitude, then this is not a restaurant to trust.

exellent service and gf friendly. a friend posted news of tangerine of fb two weeks ago and after looking at the menu, i had to try it out. i've been twice in the past week and looking to go for lunch again this week (it's close to work). thestaffare upbeat, the colors are fun (tangerine is more than just the name), and the food is really good! add to that their willingness to go the extra mile to take care of their gf customers, and it's already become one of my new faves. i've had the eggs on arugula with speck ham (o.m.g.) and the egg sammy. veggie and gf items are clearly marked on the menu andstaffare eager to be of service. don't miss this place!

also won't return. i was so looking forward to the opening of this restaurant, which is within walking distance of my home. one of our party ordered baked eggs, which came raw. they sent it back to the kitchen, reheated it, and brought it back still raw. took it back again. waited another ten minutes. no apology. no offer to change the order and bring something else. no complimentary bowl of fruit or side of bacon while one person waited - and the rest of our party finished their meal. we spoke to a manager, who said he'd look into it and return immediately - and never did! we also spoke to one of the owners, who also seemed pretty casual and unapologetic.

mistakes get made in a new restaurant, but the lack of concern from thestaffmeans they've lost what would have been a very regular customer.