tangerine

i went to tangerine last sunday for brunch with a friend. i orders a side pancake with a couple of other items. when the guy brought our food out, i wasn't sure if i had told the waitress to make the pancake gluten free. i asked the server if it was in fact gluten free and he said he would check with the cook to make sure. i told him i have an auto-immune disorder and can't have any gluten. he came back and assured me it was the gluten free pancake. well, it wasn't. by that evening i was feeling some digestive distress and by the next morning i broke out in a psoriasis around my mouth (only something that happens when i eat gluten) and other symptoms. i called to speak with the manager...not to make a stink but to let him know how important it was for the staff to know they have to be careful with gluten for some customers. the manager proceeded to tell me that the servers are young and they aren't always careful. he tries to tell them to pay attention but they don't always listen. there was no accountability from the manager or responsibility for his lack of training his staff. gluten forpeoplewith celiac and other auto-immune disorders can reek havoc on their entire body for up to 3 months when they digest it. tangerines is a restaurant who touts themselves as being gluten conscious but if you can't trust what the staff says and the manager has a "shit happens" attitude, then this is not a restaurant to trust.

first off. this place is a brunch spot, not a tangerine that you eat inside of, so don't be fooled by their clever title. the food was good. plenty of options forpeoplewho are vegetarians. they offer pesto on a lot of dishes, so come here if that's your jam.

don't bother. wanted a table outside for a cuppa, was told that i could sit at the bar but that tables were reserved forpeoplewho were eating. (plenty of empty tables, both inside and out, and no waiting line)

who knows, i might've ordered something, but was so put off, i just left.

i think tangerine is more about profits over people! bad biz practice for boulder, in my opinion (maybe it works in nyc but not here)

(went to website first, but there's no way to comment or contact us. weird.

customer service fail. worst customer service i've received in a long time.

me and 5 other friends wanted to try a new place for brunch. i called the restaurant at 9am and made a reservation. the hostess on the phone took the time, my name, and how manypeoplewere in our party.

we arrived at the reserved time and the hostess had no idea what i'm talking about so she goes and gets her manager. apparently there was some other hostess working the phones that morning...

long story short they didn't have our reservation. the owner tells us. "well... we don't have it and its gonna be over and house so what do you want?" this was said in the rudest tone imaginable.

there was no "we are sorry about that, let's see if we can fit you in." they could have thrown some cups of coffee at us and apologized and we would have waited.

instead we walked out.