fails to meet the hype. i've been to suwu a total of three times and each time i leave more disappointed than the last. the food is really mediocre, the drinks are alright (i've enjoyed their cheap, tap beer) but theserviceis seriously is downright awful.
the first time i went to suwu, i cannot complain about theserviceas much as the next two times. my friends and i had gone on a tuesday night so it wasn't too busy, our waiter was nice suggested us a couple of plates since it was our first time--we went with the lobster rolls, fried chicken and biscuits, beef and salmon tartar. i was excited for the lobster rolls, only to be disappointed with how warm the entire plate was and lacked any freshness let alone flavour.
the second time i went to suwu, we were a much larger group of people and the waiter seemed very uneasy how to split bills and said we could not each separately have our own bill which was bizarre. even after suggesting we all pay our meals separately and just pay for the drinks we order immediately after he seemed very unsure of whether or not that was possible or not. i had the mac and cheese grilled cheese that night with the cookie dessert---this was maybe the only time i was impressed with the food, the grilled cheese was ok but the cookie was amazing.
the last time i went to suwu was during poutine week and i have never been so disappointed with a dish, drink andserviceas i was that time. we had reservations and were placed at the bar. when i asked the waiter why we didn't have a table he proceeded to rudely answer that a reservation is just a spot in the resto and not a table---right...anyways we ended up getting a table but we're told we had to make it quick and not stay past 7, and believe me after this start of the night my friends and i were not planning to stay past 7.
we were four girls and one of them was ten minutes late, he only handed us our menus but never brought one for our friend even as he came to take our orders and saw us passing her a menu back and forth. the poutine to say the least was super disappointing despite how delicious it sounded, there were no stand out flavours and it was cold. we had to ask for water, only to have it filled up twice. our drinks took super long to come and lacked any alcohol, probably due to it's cheaper 5@7 prices. and when it came time to pay the bill the waiter was super disorganized and almost left us to not pay for one meal as he mixed us up with another table.
overall the hype for suwu is definitely just a hype. this resto has so much potential considering everything on the menu looks delicious and the prices are decent for what you get, it's unfortunate that there's a certain something that's holding back it's kick. theservicehowever...i am not impressed at all. everyone who works there "fits" the laid back, hipster image but none of them know how to properly serve a table. most of them are rude and really give off the "i don't really care this is just a job" kind of vibe. there's nothing wrong with a hip, hyped place however...suwu definitely does not live up to it's full potential.