horrible service. i want to start by saying i normally sit at the bar by myself, and the service there has always been good. i went in today with a friend and was absolutely in shock of how poor the dining room service was. the hostess seemed timid and scared of us, and was very quiet i am not sure if she even said hello.
we got our table and it was a little chilly so my friend went to get a coat (had to walk down the street) and the server was just getting to our table with water when my friend got back. i would say it was a good 10 minutes waiting on this guy, and he did not apologize for his absence, inquire as to whether or not we wanted drinks other than water, or even ask how we were.
he did ask if we wanted an appetizer, and i got one of the sushi specials (#2) which did arrive before our meal, probably because we didn't see the server again until he brought the sushi, which tasted good and was presented nicely. however, the server never came back to check on us. he brought the soup which was also good, no real complaints there other than once again not checking to see if our meal was going well.
now on to the main course, we had chicken masaman and thai bbq chicken, apparently this man cannot carry two plates without a tray, had to sit the tray on another table then transfer our plates one at a time, i don't know if this is a policy but it looks like you have servers that don't know how to carry plates, and had my friend saying "where is mine?" when he only sat my plate down and had to go retrieve my friends from the table behind us.
we had finished our soup and stacked the plates and bowls at the end of the table, and they were left there for the entirety of our meal, and once again the server did not check on us to see if the food was good...the food was good if anyone reading this was wondering...like the manager or owner for instance.
when we were finished and needing a go box i am pretty sure the manager, who was seating a table asked if we needed boxes, but he himself did not return with our boxes, instead we waited and waited and waited for our server. when he showed up he had a box and the check. i would harp on them for not offering desert but i had my money on the table because everything else took so long our hour lunch break had expired. i feel that i should also mention not a single dish got removed as we finished with them, at the end we were left with a mess of dirty dishes in front of us.
no one told us to have a nice day, thank you, or anything, either at the table when the check was dropped off or as we left the restaurant. i watched our server while waiting and waiting for service and he moves at a molasses pace, we were not the only table to be left waiting for, well, anything for a while after being sat, after agonizing over the tip and what to leave it was decided that pocket change of a few cents was all that was earned by this server...whose name appeared to be austin (which he didn't tell us, i looked on the check so i can make sure not to be served by him again.)