in defense of surin west.... okay i see terrible reviews, but i have totally seen great reviews of restaurants and when i dined there, i hated it.
i am long overdue for this one, as my last 3 experiences at surin west were awesome! my boyfriend and i went for lunch one day (you get a free cup of soup with your entree). i love the spicy shrimp coconut soup. i'm always craving it about a week after i eat it. i've tried most of the lunch entrees, but the spicy beef salad gets me every time. the veges seem so fresh and the juices go so well with the salad. also, it's a great value because lunch is fairly cheap there, and the portions are excellent. my service that day wasn't over the top or anything, but i didn't feel like it was bad by any means.
my last visit to surin west was at dinner. we went to get 1/2 price appetizers (5:30 to 7 from tuesday through thurs i think), so this definitely led me to try some new things. my boyfriend loves the crab angels, and they were fantastic as usual. the eggrolls were good, nice and hot but nothing to write home about. obviously, i got a whole bowl of the soup and loved it. my favorite appetizer was the nam-sod. it's this delicious beef ground up with onions and peppers and all kinds of spices and you wrap it up in the cabbage that they bring to "devour" as the menu says. our server was really nice, didn't mind at all that we were only getting appetizers, and had good drink suggestions (although the drinks are a little expensive).
anyways, i guess it just depends when you go. i advise everyone to go during lunch, or when they have specials. it is excellent food, and the value makes it even better. i've never had bad service there, but maybe i just have good luck as far as when i crave that spicy shrimp coconut soup;) surin west is my favorite thaiplacein birmingham, and i definitely recommend it to anyone!