surin west

spicy with good service.. beef salad is the best on the menu, suggest you have them cool it down on the spices or you will leave with hot lips for sure. the sushi is fresh; i have been visiting this restaurants for 5 years. my first experience was in 2007 when on a business trip to birmingham. now, i live in this city and with a city with very limited thai food / asian food this restaurants serves some of the best. service levels are good and food comes out fast with a very limited wait time for a table. its a good place for a date as well.


-----16 oct, 2010-----

best place thai food. hands down best place in birmingham for thai food !

the chicken curry is awesome. best thing on the menu. also, the crab angels are good, and the egg rolls are the best in birmingham by far.

so good! beef salad, chicken larb, super crunch, brownie with ice cream are the best. also bbq chicken, nam tok beef and wing of angel rock. many other good choices on the menu. place is addictive.

worst service i have ever experienced anywhere. was treated so rudely upon arrival that we left shortly after without even ordering. it was my first time at the restaurant and my last.

have eaten here five times, and each time, i am un-impessed. it's like panda express on formal dinner ware.

food is good. place brings up bad memories since this is where i was when jay called and said they were going a different direction. so i just took my super crunch roll to go

service great - food just ok. i was in the mood for thai food, something i regulary enjoyed before moving to the birmingham area. maybe it's just me, but the food at surin west was sort of bland and disappointing, not the "ooh, aah" experience i've had in other cities. we went there on saturday 9/8/2012 and were seated immediately. our server was very attentive and helpful. beef and chicken satay were tasty on their own, no sauce required. the cucumber salad that accompanied the satay was disappointing. very much in the tradition of bread and butter pickles, not what i expected or wanted. my wife likes eggrolls so we got those. i'm not a fan of eggrolls anywhere. my pad prik with pork was ok but not the flavor experience i was expecting. my wife's ginger chicken was ok as well. she enjoyed the wonton soup. i recommend surin include an eggplant dish on the dinner menu. i might go back and try sushi, but the entree menu isn't all that compelling for a return visit.

always great

excellent service completes a great menu. surin west is an excellent restaurant. while they bill themselves as a thai restaurant, surin west is more of a pan-asian and asian fusion restaurant. there is a sushi menu and many of the choices cater to american tastes. the food is delicious and the servers have obviously been trained well with how to deal with customers. i never had an empty drink, the servers knew how the food was prepared, and i was always attended to.

many restaurants in alabama benefit from being the only restaurant in town or not having to deal with people who have dined in decent restaurants. surin west can stand on its own. the food was fresh and cooked to order. the prices were reasonable and the portions were enough to fill the average person with enough left over for another meal. the service was top notch. if you are in the mood for asian food, give surin west a try.

sushi!. i always get the sushi combo #1. it's wonderful!

sometimes the service is slow, but most of the time it is fine.

favorite sushi!. best sushi in birmingham!

big flavor!. i've eaten here a couple of times and here's my take: service is ok, food is pretty good! both times, i've had the nam sod which is just a magical explosion of flavors. i liked the coconut soup, which was much like i have had it at other restaurants. the chicken curry was wonderfully spicey and the chicken was tender and juicy. the one flaw that seems to haunt other, similar restaurants is that the veggies in the curry were underdone and hard. my potatoes were inedible. i did manage to choke down a carrot. but whatever! i didn't order curry chicken for the nominal representation of the vegetable kingdom. it was good, really good, veggies aside.

much ado about nothing- bad food, bad service. disappointing, to say the least.

yummy. great food. parking is a hassle though.
price was great. enjoyed!

worst service in town. i have been a regular customer of all surin locations for years. i have taken many clients and friends to eat at surin. the food had always been good, not great, but has mass appeal and so typically everyone can be happy in the group.
after a few recent experiences, surin has lost a customer of over 10 years.
word to the surin folks:
-host/hostesses should say hello to your guest...not just stare at them when they walk in the door.
-servers should say hello, how are you, something when they greet the table. dropping a couple of glasses of water and walking away is not a way to greet someone who is about to spend money on food and pay your tip! you might actually sell more if you offer to bring something other than the water. on my last trip, a celebratory lunch, i was going to order something from the bar but the server never bothered to ask me if i wanted anything other than the water he slopped down. (hint: if you sell more the total of the check goes up and thus your tip)
when someone orders sushi and a meal...it is an appetizer. get it there before the food! if you think they are in a hurry, ask! the will tell you if they need it all at once. i actually stopped ordering sushi and starters here because it was always brought with my meal and a waste of money. (get that i spent less because of poor service!)

this is a tough one i know, but when the food is delivered actually go ask the table if they need anything or if the food taste ok. this would be the time when you notice that the food is wrong, or if they need something like silverware or something really crazy like a drink refill.

-before you drop the check say can i get you anything else and say thank you when you do. once again they might buy dessert or another round of drinks. you gusy do get that poeple tip you based upon check totals and quality of service..right!? say thank you, it has lasting effects when the money gets pulled out.

surin fix your customer service issues!! yes, you seem to have a captured audience but it will not be for long. you just lost one of your longtime very loyal customers.