i have never given any restaurant such a low score until i dinned in this “popular & well-known” restaurant. it was a disappointing and unhappy experience, especially during the holiday trip.
i booked this restaurant because the pretty high score (4.7/5.0). the waitress guided us to the very back and corner of the restaurant which is just next to the bathroom. the weather temperature was 30 degrees, but it shouldn’t be high enough to make people get sweat. however, all the windows and the rear entrence door were closed, therefore this made people feel like be in a sauna house. actually the windows could be lifted to open to let the breeze in but the waitress didn’t provide this option to help us to solve the problem. we opened the window and other dinners around us actually said thank you and felt much cooler with the incoming breeze. but the above mentioned is not the only reason for me to give such a score.
because we still had an afternoon trip to do, hence we didn’t want to eat too much for lunch. i pointed on the menu and told to the waiter that i want to order the white fish and chips with curry mayo. he took the note and then asked my partner what he wanted. my partner said clearly that he would like to order the chips & curry mayo as the side but because i already ordered the main with the chips so he wouldn’t have that one.
but after all the waiting, what i got is totally different from what i ordered, i was provided the market fish with the slow roasted pumpkin. to be honest, this dish looked so nice and yum, and probably was much better than the fish and chips, but i didn’t touch it at all and told the waiter that i got the wrong dish. the waiter flicked through his order note pad & said your ordered the market fish, which to be honest is a little strange, considering i pointed to the dish on the actual menu. then i had to repeat all the conversations to make him aware he made mistake.
the kitchen took away the wrong dish and provided me the correct one ( please refer to the picture i posted with the review) that’s the reason to make me give 1/5 to this restaurant. as what you can see from the picture, there was only one piece of fried fish in this dish. but i saw the table next to us, they ordered the same dish but they had two pieces of fish! i couldn’t believe then i checked the food pictures posted by others on zomato. apparently two pieces of fish with the chips should be the “standard” qty in this dish.
i regret to see the kitchen obviously did this to make up the lose of the wrong dish provided, but who caused this is their staff who couldn’t take orders correctly. the value of being handed half of what should have been the standard meal as per menu serving, left me with a feeling of being targeted for my complaint, to pay the full amount but only got the half of the dish is a little bit ordinary in my view.
i believe the reason that the restaurant gets a high score of the customers reviews is not only because of the taste of the dishes but also part of them coming from the service andgoodhospitality. unfortunately, stillwater is short of one of the elements, which is a very important aspect of agoodrestaurant.
hospitality is one of the main industries in launceston, even the whole tas. hopefully, this kind of experience won’t happen again to anybody who decides to dine with them. however, i will never go back to this restaurant and would not recommend any of my friends to go there as well, which is a shame considering the view and the general decor of the restaurant is good.
tasmania is a beautiful place and i would suggest everyone to go there at least once if not several times.