pros and cons. spring sushi in hamilton (on upper james) had it's pros and cons.
made a reservation because i heard the place is busy at lunch-time; even with a reservation my group and i had to wait 25 minutes for a table (regular wait time when we were there). - i kindly asked the hostess "what's the point of a reservation if someone has to wait with everyone else?" she replied, "we just don't have a table for you right now". - well you should have prepared one before we got there - that's the point of a reso! - not impressed.
our server (kevin) was very kind and prompt (for the most part). he disappeared for a good 20 minutes, so plates started to pile up, but good service overall. - check
presentation and portion of food was good; standard, but nothing extravagantly special. food comes out at a good pace.- check
they did forget some items that we ordered and it wasn't until we mentioned it to another server (because kevin disappeared at this time), that it was brought. - not impressed.
overall, therestaurantis okay, but i don't care to return. the reservation situation really turned me off because it displays lack of professionalism and quality service.