disappointed. i will start by saying this place has excellent food, but part of the dining experience is also customer service. the day i went in i called ahead to be placed on the wait list and was quoted 45 minutes. when i came in 45 minutes later i informed the woman at the front desk who stated she could seat us when she could. we got in line and ended up waiting another 30 minutes, the amount of time i would've waited if i hadn't called ahead. when i my two friends and i got to the front of the line we asked what was the purpose of the call ahead wait list, and got an answer that was completely illogical.
so we finally got seated a blonde woman came over, took our drink order, not introducing herself. we finally got our order in and everything seemed to be going smoothly. until we realized our waitress never came back to give us coffee. so we waited. fifteen minutes later we flagged down another waitress with a coffee pot. then five minutes after that our waitress came out with coffee. i watched as people seated after us, in our waitress's section, received their food. when our food finally came out we were missing items, at which point our waitress looks around the table and asks us what is missing before checking her notes. then she disappeared again. and i mean disappeared. we rarely saw her. it was to the point where the table next to us was ready for their check and decided to get up and go find her. a busser came around and we asked him to send our waitress. when he asked who she was we could not answer because she never introduced herself to us.
at the end of this horrible service we still had to pay a priceybreakfastbill for piss poor service. and leave a tip because i've been a waitress before and i understand this is their main source of income. and i understand being a busy waitress, and i've never given or received such horrible service. i will not be going back here ever. such a shame though, it was good food.