montana's update. within hours of sending an email to montana's management in regard to the poor service i received on july 31, i received a phone call from the daytime manager. she apologized for the poor service and promised to look into the sun/blinds problem (which she indicated also bothers servers). in today's mail i received a $30.00 gift card from montana's.
while the service on july 31 was awful on just about every level, i have to say i'm impressed with the quick response from management and their efforts to make things right.
-----01 aug, 2011-----
"b" team on duty. my friend and i went out for dinner at montana's last night and we never actually got to eat. here's what happened:
-it was busy, but not too bad of a wait. we were given a pager & told to wait. we were not offered the option of sitting at the bar or on the patio while waiting for a table. all other patrons coming after us were.
-our drinks were very late and/or forgotten and reordered. when they arrived i got the wrong one. both drinks were poorly made and extremely watered down...the "clamato" in the caesar seemed to be a no-name substitute that had no clams in it and the vodka martini had more ice than drink.
-we never received the water we requested several times.
-we were seated at a dining room table facing directly into the evening sun. the "blinds" were useless. i asked the hostess to either reseat us or put up the brown paper they have on the tables, to offer some relief. i explained to both our server and the hostess that i currently have an eye problem that meant i couldn't look into the sun. the hostess promised to contact the manager but i didn't see her leave her station or use the house phone. the manager did not come to see us and the hostess continued to ignore us, although we were in plain view.
- needless to say, no food materialized during this time. when it became evident that we were being ignored,we decided to leave & i again asked to speak to the manager. the hostess offered a sarcastic apology & finally went to find the manager. the hostess' behaviour throughout was adolescent and unprofessional.
-the manager took her time coming to see us and only then offered to reseat us. at this point we were had been there about 40 minutes. we were done, but asked for the drinks bill.
-we waited a considerable time to get the drinks bill, (which the manager should have comped us, given the poor service). there was no offer to make it right, just the choice of wait to be reseated or go. i also do not recall that the manager apologized for the poor service.
i eat at this montana's quite often since it is one of the few places in the city i can have a fairly decent gluten-free food selection, and it has usually beengoodto very good, although it is quite common to have slow service there.
maybe because it was a holiday weekend the "b" or even "c" team was on duty. whatever the case it will be a long time before i return to that montana's location.